General Position Information

Reports Directly To (Title)

Director or Senior Director, Business Operations

Matrix Reports To (Title)

As applicable

Direct Reports

Individual contributor; no direct reports

Position Summary

This is a Senior level Application Engineer position responsible for development, implementation, support and optimization of the Boston Workstation Scripting used to script data into MEDITECH Magic EHR across ~170 HCA hospitals.

The Boston Workstation

Scripting tool is a form of Robotic Process Automation (RPA) specialized for healthcare. The platform enables users to create scripts that mimic human clicks and keystrokes, often called "bots" or "digital workers," to automate EHR. This role will have a dotted line reporting structure to the ITG Manager of MEDITECH Shared Services collaborating with multiple team members.

The Main Functions Of This Role Are

- Using the Boston Workstation Scripting tool to create and modify scripts
- Review, escalate and resolve issues reported by internal team and hospital team
- Solid understanding of how data is stored in MEDITECH Magic and how to navigate screens

Responsibilities

- Provide hands-on technical leadership for the analysis, implementation, and support of Boston WorkStation scripts
- Lead the analysis, implementation, and support of solutions to meet Promoting Interoperability regulatory requirements
- Work independently and collaboratively with project teams to define requirements, design functional solutions, identify and resolve issues, ensuring IT solutions meet business objectives
- Author and analyze change requests ensuring specifications are clearly documented and submitted
- Build and maintain positive relationships with business operations, IT&S; leadership, and vendors
- Provides training to junior level members on the team regarding interface functionality
- Provide routine support and maintenance for reports and extracts




- Identify and resolve problems and issues
- Seasoned verbal and written communication skills
- Follows change management process
- Document solutions and best practice guidelines, maintains documentation as product evolves
- Address and provide operational support as needed and On-call responsibilities

Education & Experience

- Bachelor's degree in Information Systems, Computer Science, Healthcare Informatics, Engineering, or a related field preferred.
- 3+ years of experience supporting healthcare information systems, application engineering, automation, scripting, or related technical roles.
- Experience working with Electronic Health Record (EHR) systems preferred.
- Experience analyzing business and technical requirements and translating them into automated solutions.
- Experience troubleshooting complex application issues and providing production support.
- Healthcare industry experience preferred.

Must Have Skills

- Respect for diversity of experience, characteristics, viewpoints, and opinions
- Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
- Experience reviewing and understanding basic scripting concepts
- Ability to break down complex tasks into logical, step-by-step procedures that a computer can follow
- The ability to identify manual processes and translate them into a sequence of actions
- Strong ability to debug complex scripting logic and optimize performance




- Strong interpersonal and leadership skills in working with and conveying complex subject matter content across functional teams
- Robust problem-solving and issue-resolution experience, delivering high-quality results
- Professional demeanor and positive attitude; customer service orientation
- Sense of responsibility and accountability; someone who takes ownership and initiative and Able to establish and meet delivery dates
- Ability to learn, understand, and apply new technologies, methods, and processes adhering to the HCA security standards
- The ability to learn quickly, think and act; decisiveness, assertiveness, with the ability to achieve results quickly
- Ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment under limited supervision.
- Experience at working both independently and in a team-oriented, collaborative environment
- Adaptable and flexible, with the ability to handle ambiguity and changing priorities

Nice To Have Skills

- Experience writing scripts using BostonWorkstation Scripting tool or other scripting tools, UI Path, etc.
- Knowledge of MEDITECH Magic clinical system
- Understanding MEDITECH Magic screen design to aid in creating scripts
- Experience with ServiceNow

Licenses, Certifications & Training

- N/A

Knowledge, Skills, Abilities, Behaviors

- Demonstrates strong attention to detail and commitment to quality.
- Ability to work effectively in a fast-paced healthcare environment.
- Strong customer service orientation and relationship management skills.
- Ability to communicate technical concepts to both technical and non-technical audiences.
- Demonstrates initiative, ownership, and accountability for assigned work.
- Excellent organizational and time management skills.
- Ability to work independently with minimal supervision.
- Commitment to continuous learning and process improvement.
- Strong collaboration and teamwork skills.

📌 Senior - Application Engineer (Hyderabad)
🏢 HCA Healthcare - India
📍 Hyderabad