SAP Customer Service (CS) Consultant

Job title

SAP Customer Service (CS) Consultant

Openings

4 Positions

Employer

Quadric Information Technology Private Limited

Location

Hyderabad work location

Working hours

UK shift

Employment type

Full time

Experience

8+ years of relevant SAP experience, the majority in SAP Customer Service (CS) and/or SAP S/4HANA Service processes

Provident Fund (PF)

Mandatory

About Quadric It

Quadric Information Technology Private Limited is a Hyderabad-based technology company delivering SAP, ERP, software development, AI/ML, cloud and digital transformation services. Our SAP practice supports organisations through implementations, rollouts, upgrades and ongoing application management. We are growing our Hyderabad SAP team and are looking for experienced specialists who want to own their area of expertise and work directly with UK-based business and IT stakeholders.

Role Summary

Quadric IT is hiring four SAP Customer Service consultants to support after-sales service processes: managing installed equipment, handling customer service requests, carrying out field and in-house repairs, and billing for service work and contracts.

In this role you will design and support service master data, service notifications and orders, service contracts, warranties and repair processes, and the billing that turns service activity into revenue. You will work with SD, MM, PM and FI/CO consultants, because service processes depend on all of them.

Key Responsibilities

Service master data and contracts

- Design and maintain service master data: equipment, functional locations, serial numbers and installed base information.




- Configure and support service contracts and warranty handling, including contract terms, coverage and contract billing.

Service processing

- Configure and support service notifications and service orders: types, priorities, status profiles, catalogues and partner determination.
- Support field service and in-house repair processes, including returns and repair orders for customer equipment, where in scope.
- Configure and support service planning and execution: operations, spare parts, external services, confirmations and order completion.
- Configure and support resource-related billing of service orders and contracts, working with SD and FI/CO on billing, costing and settlement.

Support and enablement

- Resolve service process incidents and change requests, and write functional specifications for enhancements, reports and interfaces.
- Support testing and cutover, and train service desk, planners, engineers and service billing users.

Required Skills And Experience

- 8+ years of relevant SAP experience, mainly in SAP Customer Service and/or SAP S/4HANA Service, with hands-on configuration and support.
- Strong knowledge of service notifications, service orders and their configuration.
- Practical experience with service contracts, warranties and service billing, including resource-related billing.




- Understanding of service integration with SD (sales and billing), MM (spare parts) and CO (order costing and settlement).
- At least one full-cycle implementation, rollout or major support engagement on SAP ECC and/or SAP S/4HANA.
- Ability to work with service managers, service desk teams and finance users in UK-based teams.

Preferred Skills (nice To Have)

- SAP S/4HANA Service experience (service orders, service contracts and confirmations with Fiori apps).
- In-house repair and returns processing.
- Field service management or mobile service solutions integrated with SAP.
- Experience moving from classic CS to SAP S/4HANA Service.

WAYS OF WORKING

- Work from our Hyderabad location on UK shift hours, collaborating daily with UK-based business users, process owners and IT teams.
- Work alongside other SAP functional and technical consultants (FI, MM, LE, ABAP and integration) to deliver end-to-end solutions rather than isolated configuration.
- Follow structured delivery practices: documented requirements, controlled configuration changes, test evidence and clear hand-over notes.

CANDIDATE PROFILE You are an after-sales service specialist who understands the full service lifecycle, from the customer's call to the final invoice. You can design a contract that bills correctly, a repair process that tracks the customer's equipment, and explain how both reach finance.

PROVIDENT FUND (PF) REQUIREMENT

Provident Fund (PF) membership is mandatory for this role.

How To Apply

Send your updated CV to [email protected] with SAP Customer Service (CS) Consultant in the subject line. For queries, call +91 (phone hidden).

📌 SAP Customer Service (CS) Consultant (Hyderabad)
🏢 Quadric IT
📍 Hyderabad