Position Description
Company Profile
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.
CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Sakesforce Agentforce developer
Job Id: J0726-0405
Experience: 4+yrs
Category: Software Development/ Engineering
Shift: 2PM to 11AM
Job location: Hyderabad
Employment Type: Full Time
Work Mode: Hybrid(3 days work from office)
Notice Period: Immediate to 15days(Immediate requirement)
Education Qualification: Bachelor’s degree in computer science, Information Systems or related technical field is preferred
Position description
The Mid-level Salesforce Developer is responsible for building and configuring Salesforce
Agentforce solutions and supporting Salesforce and Data Cloud changes within the Agentforce delivery squad. The role supports the delivery of agentic solutions by developing, configuring,
testing and deploying Salesforce capabilities in line with agreed requirements and technical standards.
This role works closely with the Technical Lead, Product Owner, Salesforce Administrator, and wider CRM programme teams. The Mid-level Developer will contribute to refinement sessions,
clarify technical requirements, complete assigned development tasks and support testing across data, integrations and functional behaviour.
The role will also help validate that Agentforce solutions work as intended across Salesforce environments. This includes supporting defect resolution, preparing changes for deployment and contributing to reliable, maintainable delivery across the Salesforce platform.
Your future duties and responsibilities
Build and configure Agentforce, Salesforce and Data Cloud changes.
Develop assigned Salesforce features, configuration and automation.
Contribute to the delivery of agentic solutions using Salesforce Agentforce.
Support refinement of requirements, user stories and technical tasks.
Work with the Technical Lead to understand solution design and build approach.
Configure and develop Salesforce Service Cloud and supporting CRM capabilities.
Support testing of functional performance, data behaviour and integrations.
Investigate and resolve defects during build, test and release phases.
Prepare development work for deployment in line with release standards.
Support deployment activities and post-deployment validation.
Collaborate with the Agentforce delivery squad and wider CRM programme teams.
Maintain clear documentation for configuration, development and handover.
Required Qualifications To Be Successful In This Role
Must Have Skills
Salesforce development and configuration experience in a project delivery environment.
Hands-on experience with Apex, Salesforce Flow, Lightning Web Components or equivalent platform capabilities.
Good understanding of Salesforce data models, objects, fields, permissions and automation.
Experience supporting Salesforce Service Cloud or similar CRM service capabilities.
Desired Skills
Ability to interpret requirements and translate them into Salesforce configuration or development tasks.
Experience supporting testing, defect fixing and deployment preparation.
Understanding of integration concepts and data movement in Salesforce.
Good troubleshooting skills across Salesforce configuration, data and automation.
Ability to work effectively within an agile delivery squad.
Clear communication skills with both technical and non-technical stakeholders.
Experience With Salesforce Agentforce Or Einstein AI Capabilities.
Good to have skills
Experience with Salesforce Data Cloud.
Experience building or supporting AI agents, chatbots, virtual assistants or agentic solutions.
Experience in the aviation industry, particularly passenger services, airline operations,
airport operations or customer service.
Contact centre experience, ideally within a high-volume service or regulated environment.
Familiarity with Salesforce deployment tools, CI/CD and release governance.
Understanding of API-based integrations and middleware patterns.
Experience working in regulated or governance-led environments.
Salesforce Platform Developer or App Builder certification.
Awareness of AI governance, guardrails and responsible AI considerations.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace recent opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
📌 Salesforce Agentforce Developer (Hyderabad)
🏢 CGI
📍 Hyderabad