Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager - Inhouse Sales

Office Location

Position description: #Position description#

Primary Responsibilities: #Primary Responsibilities#

Additional Responsibilities: #Additional Responsibilities#

Reporting Team

- Reporting Designation: #Reporting Designation#
- Reporting Department: #Reporting Department#

Educational Qualifications Preferred #Education and Experience#

- Category: #Category#
- Field specialization: #Field specialization#
- Degree: #Degree#
- Academic score: #Academic score#
- Institution tier: #Institution tier#

Required Certification/s: #Required Certification/s# Required Training/s: #Required Training/s#

Required Work Experience

- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#

Job Brief:- AU Small Finance Bank Limited is seeking a energetic and experienced professional to join our Sales Department as a Relationship Manager specializing in inhouse sales. This role is pivotal in driving the bank's growth by managing and expanding relationships with existing clients, understanding their financial needs, and offering tailored banking solutions. The ideal candidate will possess a deep understanding of financial products, excellent interpersonal skills, and a proven track record in sales within the financial services sector. This position demands strategic thinking, strong negotiation capabilities, and the ability to work collaboratively with cross-functional teams to achieve business objectives and enhance customer satisfaction.

Responsibilities:-

- Develop and maintain strong relationships with existing clients to understand their financial needs and provide appropriate banking solutions.
- Achieve and exceed sales targets by promoting the bank’s products and services to inhouse clients.
- Conduct detailed financial needs analysis and offer customized product recommendations including loans, deposits, and investment products.
- Collaborate with credit, operations,



and risk teams to ensure smooth processing and timely disbursal of financial products.
- Monitor client portfolios regularly to identify opportunities for upselling and cross-selling additional banking products.
- Resolve client queries and issues promptly to maintain high levels of customer satisfaction and retention.
- Prepare and present regular sales reports and forecasts to senior management, highlighting key performance metrics and market trends.
- Stay updated with industry developments, regulatory changes, and competitor offerings to provide informed advice to clients.
- Participate in training programs and workshops to enhance product knowledge and sales techniques.
- Ensure compliance with all internal policies, regulatory requirements, and ethical standards in all sales activities.

Skill:-

- Client Relationship Management
- Financial Needs Analysis
- Inhouse Sales Strategy
- Product Knowledge of Banking Services
- Negotiation and Persuasion
- Cross-selling and Upselling Techniques
- Regulatory Compliance in Banking
- Sales Forecasting and Reporting
- Risk Assessment and Mitigation
- Customer Service Excellence
- Interpersonal Communication
- Team Collaboration
- Market and Competitor Analysis

Preferred Qualifications:-

- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification is preferred.
- Minimum of 5 years of experience in sales within the financial services industry, preferably in banking or microfinance sectors.

Key Performance Indicators: #Key Performance Indicators# Required Competencies: #Required Competencies#

Required Knowledge: #Required Knowledge#

Required Skills: #Required Skills#

Required Abilities

- Physical: #Physical#
- Other: #Other#

Work Environment Details: #Work Environment Details#

Specific Requirements

- Travel: #Travel#
- Vehicle: #Vehicle#
- Work Permit: #Work Permit#

Other Details

- Pay Rate: #Pay Rate#
- Contract Types: #Contract Types#
- Time Constraints: #Time Constraints#
- Compliance Related: #Compliance Related#
- Union Affiliation: #Union Affiliation#

📌 Relationship Manager - Inhouse Sales (Pali)
🏢 AU Small Finance Bank
📍 Pali