About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re changing the way people think about customer care, and we need your help!

We’re looking for a Recruitment Manager to lead and manage our Recruiting Team. Reporting into the Director of Recruiting, this role will also be responsible for supporting recruiting strategies and people-related initiatives within the company.

As Recruitment Manager, You Will…

- Lead and manage Recruiting Teams while developing effective recruiting practices for volume recruiting
- Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
- Assist hiring managers with interviewing and selecting candidates for the right corporate culture and role fit
- Support and help implement people-related change initiatives and recruiting deliverables
- Support the development of strategic online recruiting presence – ex. Job Bank, Monster, LinkedIn, Facebook, etc.
- Track and report recruitment acquisition statistics while producing accurate and relevant metrics
- Coach team members on development needs, career growth and learning opportunities




- Help with special projects as needed

As Recruitment Manager, You Have…
- Certificate or degree in Business with a major in Human Resources
- 3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting
- Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships
- The ability to self-manage daily duties and time in a rapid-paced, always changing environment
- The ability to organize and follow-up on multiple tasks with accuracy and timeliness
- Creative problem solving and project management skills, with an eye for detail
- The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- A service-oriented attitude with the ability to adapt to change and innovation
- A strategic mindset with the ability to plan and execute for a desired result

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels. Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.

📌 Recruitment Manager (Hyderabad)
🏢 IntouchCX
📍 Hyderabad