- Act as the first point of contact for all quality-related issues raised by internal teams or OEMs.
- Coordinate directly with suppliers in the event of part rejection or quality concern.
- Collect, verify, and maintain all relevant quality documentation such as:
- Inspection Reports
- 8D Reports
- Containment or Corrective Action Plans
- Support both supply models:
- Parts received and dispatched from the warehouse.
- Direct dispatch of parts by suppliers to OEMs
- Ensure proper documentation and follow-up for each reported issue.
- Provide weekly/monthly summaries and updates as required.
Key responsibilities
- Customer Trouble report sharing with customer.
- Internal trouble report sharing with customer.
- Quality alert
- 4M control report
- Ship back arrangements.
- Import & export replacements.
- Import damage shipment verification.
- Rejection collection & ERP booking
- NG stock control & report
- Sorting (Instruct WH / 3rd party)
- Colour parts inspection.
- Quality monthly inspection reports
- Conflict of minerals