– Operations Executive Position: Operations

Executive Department: Operations

Industry: Removal & Moving Services

1. Key Responsibilities

- Daily Job Coordination
- Coordinate and monitor daily moving jobs.
- Confirm job schedules, addresses, access requirements, inventory and special requirements.
- Ensure movers and trucks are allocated correctly based on job size and requirements.
- Monitor job progress throughout the day and communicate any delays or changes to customers and management.
- Coordinate morning and afternoon jobs and ensure teams are aware of their schedules.
- Follow up with crews regarding arrival, completion and any issues encountered onsite.

- Crew Management
- Coordinate availability of movers subcontractors.
- Confirm crew availability and allocate teams according to operational requirements.
- Follow up with contractors regarding job acceptance, availability and completion.
- Ensure contractors provide required documentation, photos and job information.
- Job Documentation & Compliance
- Ensure job sheets and operational documents are completed correctly.
- Maintain accurate records of completed jobs,
- Ensure operational and compliance sheets are kept up to date.
- Ensure the first response is provided within the company's required timeframe.




- Escalate unresolved or high-risk complaints to management.
- Payments • Monitor job deposits and payment status where required.
- Follow up on outstanding payments in accordance with company procedures.
- Reviews & Customer Follow-Up
- Follow up with customers after successful completion of their move.
- Request Google reviews from customers who have received satisfactory service.
- Escalate negative feedback or service concerns to management for appropriate action.
- CRM Reporting & Administration
- Proficient in using the company’s CRM system and maintaining accurate job records.
- Update job status, crew availability and operational systems daily.
- Customer Communication
- Communicate with customers regarding any escalation.
- Respond promptly to customer enquiries and operational concerns. Key Performance Indicators (KPIs) The Operations Executive may be measured against:
- Job scheduling and allocation accuracy
- Timely customer communication
- Crew/contractor availability confirmation
- Job completion and status updates
- Complaint response and follow-up times
- Payment follow-up completion
- Customer review follow-ups
- Reduction in operational errors and missed follow-ups

📌 Operations Executive (Gurugram)
🏢 Taskex Technologies
📍 Gurugram