Key Responsibilities

- Monitoring & Listening
- Track brand mentions, reviews, and conversations across social media, forums, and review platforms daily.
- Flag potential reputation risks, negative sentiment, or trending issues to the team early.
- Maintain trackers/logs of mentions, complaints, and resolutions for each account.
- Response & Engagement:
- Draft and post responses to reviews, comments, and queries in the brand's tone of voice.
- Escalate sensitive or high-risk conversations to seniors with the right context.
- Support in managing conversations across Google reviews, social platforms, and other public forums.
- Reporting & Coordination:
- Assist in preparing weekly/monthly ORM reports summarising sentiment, volume, and key issues.
- Coordinate with account and social teams to ensure responses align with ongoing campaigns and brand messaging.
- Help identify recurring themes or complaints that need to be addressed.

About Company: Social Pill is an award-winning digital advertising agency based in Andheri West, Mumbai. We help businesses stay ahead with AI-powered solutions and Answer Engine Optimization (AEO), ensuring brands are discovered across AI-driven search platforms.

📌 Online Reputation Management Internship in Mumbai
🏢 Social Pill
📍 Mumbai