Key Responsibilities:

- Provide L1/L2 technical support for Network API services and related platforms.
- Monitor Network API traffic, system health, alerts, and service availability.
- Troubleshoot API connectivity, authentication, routing, and transaction-related issues.
- Analyze logs, API responses, error codes, and traffic patterns to identify issues.
- Coordinate with internal NOC, Engineering, Product, and Technology teams for issue resolution.
- Coordinate with customers, operators, and vendors for technical troubleshooting and escalations.
- Handle incidents according to defined SLA and escalation procedures.
- Perform API testing using tools such as Postman/cURL and validate API requests and responses.
- Support UAT, production deployment, configuration changes, and new API onboarding.
- Prepare incident reports, RCA, troubleshooting documents, and operational reports.




- Maintain proper documentation of APIs, configurations, SOPs, and known issues.
- Participate in shift-based 24×7 monitoring and support, if required.

Required Skills:

- Good understanding of REST APIs, HTTP/HTTPS, JSON, XML, API authentication, and API testing.
- Basic knowledge of TCP/IP, DNS, networking, and troubleshooting.
- Experience with monitoring and log-analysis tools.
- Valuable analytical and problem-solving skills.
- Ability to work with multiple teams and handle critical incidents.
- Good communication and documentation skills.
- Knowledge of telecom/CPaaS/Network APIs will be an added advantage.

Experience: 2–5 years in technical support, NOC, API support, telecom, or a similar environment.

📌 NOC Engineer - SMS (Bhopal)
🏢 Globe Teleservices Pte.
📍 Bhopal