Company Description WNS, part of Capgemini, is a global intelligent operations and transformation company powered by Agentic AI. The organization combines deep industry expertise with advanced technology, analytics, and process excellence to co-create innovative, digitally led solutions for more than 700 clients worldwide. WNS delivers a broad range of services, including industry-specific offerings, customer experience management, finance and accounting, human resources, procurement, and data-driven analytics to support operational efficiency and strategic growth.

As of June 30, 2025, WNS employs over 66,000 professionals across 64 delivery centers in regions such as the United States, the United Kingdom, Canada, Europe, Asia, Africa, and Latin America. Team members benefit from working in a global, dynamic environment with opportunities to learn, grow, and contribute to impactful business transformations.

Role Description The Member role at WNS is a full-time, on-site position based in Ghaziabad. In this role, the team member supports daily operational activities, follows defined processes and workflows, and ensures timely and accurate completion of assigned tasks.

Responsibilities may include handling data or documentation, coordinating with internal teams, responding to queries, and maintaining service quality and compliance with company standards. The Member is expected to use available tools and systems effectively, escalate issues when needed,



and contribute to continuous improvement initiatives. Collaboration, adherence to performance metrics, and a focus on delivering reliable outcomes are central to success in this position.

Qualifications

- Candidates should possess strong communication skills, including clear verbal and written communication, active listening, and professional interaction with colleagues and stakeholders.
- Candidates should possess core operational skills such as attention to detail, time management, task prioritization, and the ability to follow structured processes and guidelines.
- Candidates should possess basic technical and analytical skills, including comfort with office productivity tools, data entry or reporting, and the ability to interpret instructions and straightforward datasets.
- Candidates should possess teamwork and collaboration skills, including the ability to work in a fast-paced environment, adapt to changing requirements, and support shared goals across cross-functional teams.
- Relevant qualifications such as a high school diploma or bachelor’s degree (in any discipline) are beneficial, along with prior experience in business process services, operations, or customer support roles.
- Candidates should demonstrate a willingness to learn, openness to feedback, and commitment to maintaining ethical standards, confidentiality, and compliance with organizational policies.

📌 Member (Ghaziabad)
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