Membership Sales & Revenue Generation

- Drive membership sales by converting walk-in customers, referrals, event visitors and qualified leads into paid members.
- Develop and execute customer engagement strategies to improve membership acquisition and conversion rates.
- Ensure achievement of monthly, quarterly, and annual membership sales targets.
- Monitor sales funnel performance and implement initiatives to improve enquiry-to-membership conversion.
- Identify opportunities for membership upgrades, renewals, referrals and cross-selling of company offerings.
- Ensure timely follow-up of all prospective members through structured engagement plans.

Guest Experience Management

- Design and deliver a premium customer experience across all customer touchpoints.
- Ensure every guest receives personalized assistance throughout their visit.
- Develop standardized guest engagement protocols and service excellence guidelines.
- Handle VIP customer interactions and critical customer concerns with professionalism.
- Monitor customer satisfaction levels and implement initiatives for continuous improvement.
- Ensure timely resolution of guest feedback and complaints.

Customer Relationship Management

- Build long-term relationships with members to improve retention and advocacy.
- Develop engagement activities for existing members to increase loyalty and referrals.
- Maintain accurate customer data and interaction history within the CRM system.
- Ensure structured communication throughout the customer lifecycle.

Team Leadership & Performance Management

- Lead, coach, and develop the Guest Relationship team to achieve business objectives.




- Set individual KPIs and monitor team productivity and customer engagement effectiveness.
- Conduct regular training on customer experience, hospitality standards, objection handling and membership sales.
- Foster a high-performance, customer-centric culture.

Sales Coordination & Business Support

- Coordinate with Sales, Marketing, CRM, Digital Marketing, and Projects for seamless customer journeys.
- Support marketing campaigns, events, launches, and promotional activities to maximize membership generation.
- Ensure effective lead allocation, follow-up and reporting.
- Track competitor offerings and recommend strategies to improve membership proposition.

Reporting & Analytics

- Monitor membership sales performance, conversion ratios, customer satisfaction and retention metrics.
- Prepare periodic business reports, dashboards, and management presentations.
- Analyze customer behaviour and recommend improvement initiatives.
- Drive process improvements through customer insights and data analytics.

Experience & Qualifications

- Master’s / Bachelor's Degree in Business Administration, Hospitality Management, Marketing or equivalent.
- 10–15 years of experience in Customer Relationship Management, Hospitality, Membership Sales, Luxury Sales, Real Estate Sales or Customer Experience.
- Minimum 5 years of experience leading customer-facing or membership sales teams.
- Experience in premium real estate, hospitality, clubs, luxury retail or lifestyle businesses will be preferred.
- Proven track record of achieving membership or customer acquisition targets.
- Robust understanding of CRM systems, customer lifecycle management and service excellence.

Please share your resume at [email protected]

📌 Membership Sales Specialist (Gurugram)
🏢 BPTP
📍 Gurugram