Job Description – Customer Service ExecutiveRoleCustomer Service Executive – Prepaid & Postpaid Services

- Roles & ResponsibilitiesHandle customer queries and provide accurate and timely resolutions.
- Assist customers with troubleshooting and service-related issues.
- Handle customer queries related to prepaid and postpaid services, including plans, billing, recharges, service requests, and account-related concerns.
- Understand customer concerns and provide appropriate information, guidance, and solutions.
- Maintain professional, polite, and customer-focused communication throughout every interaction.
- Communicate effectively in English while handling customer calls and queries.
- Follow defined process guidelines, company policies, and customer service quality standards.
- Ensure a high level of customer satisfaction during every interaction.
- Escalate complex or unresolved issues to the appropriate team as per the process.




- Candidate Requirements Good proficiency in English is mandatory.
- Minimum qualification: 12th Pass / Any Degree.
- Freshers and experienced candidates are eligible.
- Strong communication and customer-handling skills.
- Good problem-solving and troubleshooting abilities.
- Customer-focused, professional, and positive attitude.
- Comfortable working in 24/7 rotational shifts.
- Willingness to work as per business and process requirements.
- Key SkillsCustomer Service
- English Communication
- Prepaid & Postpaid Services
- Troubleshooting
- Problem Solving
- Customer Handling
- Active Listening
- Skilled Communication

Job TypeCustomer Service / Voice Process

Eligibility12th Pass / Any Degree | Freshers & Experienced

📌 Customer Support Executive (Bengaluru)
🏢 iSON Xperiences India Private
📍 Bengaluru