International Voice Process – Customer Support ExecutiveJob Title: International Voice Process – Customer Support Executive

Industry: BPO / Customer Service

Job Location: Multiple locations across Bangalore

Salary: ₹4.0 LPA – ₹7.8 LPA

Experience: 1–6 years in International Voice / BPO / Customer Support

Employment Type: Full-time

Job SummaryWe are looking for enthusiastic and customer-focused professionals to join our International Voice Process team in Bangalore. The ideal candidate should have excellent English communication skills, a customer-first approach, and the ability to handle international customers over calls.

This is an excellent opportunity for candidates looking to build a career in International BPO, Customer Support, and Voice Process roles.

- Key ResponsibilitiesHandle inbound and/or outbound calls from international customers.
- Understand customer queries and provide accurate and timely resolutions.
- Maintain a high level of professionalism and customer satisfaction.
- Follow defined processes, quality standards, and communication guidelines.
- Resolve customer issues effectively while meeting productivity and quality targets.
- Document customer interactions and update relevant information in the system.
- Coordinate with internal teams when required to resolve customer concerns.
- Achieve assigned KPIs such as AHT, CSAT, Quality Score, and productivity.
- Adhere to company policies,



process guidelines, and compliance requirements.
- RequirementsExcellent verbal and written communication skills in English.
- Prior experience in International Voice Process / International BPO / Customer Support is preferred.
- Robust listening, problem-solving, and customer-handling skills.
- Comfortable working with international customers and different accents.
- Basic computer knowledge and familiarity with CRM/ticketing systems.
- Willingness to work in rotational shifts, including night shifts, as per business requirements.
- Candidates should be willing to work from the assigned Bangalore location.
- What We OfferSalary: ₹4 LPA – ₹7.8 LPA, depending on experience and interview performance.
- Opportunity to work with international customers.
- Career growth and internal promotion opportunities.
- Performance-based incentives, wherever applicable.
- Professional and supportive work environment.

Ideal CandidateWe are looking for candidates who are:

- Confident and fluent in English.
- Customer-oriented and solution-focused.
- Comfortable working in a target-driven environment.
- Flexible with rotational/night shifts.
- Passionate about building a long-term career in the BPO/customer service industry.

If you have strong English communication skills and experience in an International Voice Process, apply now!

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