1. Role ObjectiveTo ensure the office runs smoothly every day by managing staff coordination, attendance, documentation, follow-ups, customer coordination, office discipline, MIS and administrative work.

2. Key ResponsibilitiesA. Office Administration

- Ensure the office opens and closes properly every day.
- Maintain office discipline, cleanliness and basic facilities.
- Coordinate with office boy, stock/helper and other support staff.
- Monitor stationery, printing, courier and office requirements.
- Maintain significant office documents and records.

B. Staff Coordination

- Maintain daily attendance and leave records.
- Follow up on late coming, absenteeism and irregular attendance.
- Ensure employees follow assigned timings and responsibilities.
- Coordinate staff meetings and daily task allocation.
- Escalate repeated performance or discipline issues to management.

C. Sales & Customer Coordination

- Maintain a record of customers visiting the office/showroom.
- Ensure customer requirements are properly recorded.
- Coordinate customer follow-ups with the concerned salesperson.
- Track pending customer enquiries, quotations and follow-ups.
- Ensure important customer complaints are escalated and closed.

D.



Purchase / Vendor Follow-up

- Follow up with vendors/manufacturers for pending orders.
- Maintain a simple ordered → promised date → received → pending → delayed tracker.
- Coordinate with purchase, inward and stock teams.
- Escalate delayed or problematic orders to management.

E. MIS & Reporting

The Office Manager should prepare a daily/weekly management report, including:

- Staff attendance
- Customer visits
- Customer enquiries
- Pending follow-ups
- Pending vendor orders
- Delayed orders
- Dispatch/courier status
- Important complaints
- Pending administrative issues

F. Computer & Documentation

- Good knowledge of Excel, Google Sheets, Word, WhatsApp and email.
- Maintain digital and physical records.
- Prepare basic reports and MIS.
- Coordinate with Tally/accounts staff wherever required.
- Ensure important documents are properly filed.

G. Office Discipline & SOP

- Ensure employees follow company SOPs.
- Monitor whether assigned responsibilities are actually being completed.
- Identify gaps in processes and report them to management.
- Assist in implementing new systems and procedures.

📌 Office Manager (Mumbai)
🏢 pretty women
📍 Mumbai