Note: only immediate joiners

Experience: 12+ Years

Location: Gurgaon

L2 Operations Lead – Connectivity

Level 2 operations role for network infrastructure and telephony.

Scope

LAN/WAN & Data Centre Networks, Cloud Connectivity, Telephony

Support the client's network infrastructure and telephony services. Resolve L2 incidents and escalate to L3 when needed.

Networks

- End-to-end incident management, from L1/L1.5 escalation to closure.
- Monitor network devices and respond within service levels.
- Configure routers, switches, WLAN controllers and load balancers.
- Manage dynamic routing, segmentation and IP addressing.
- Support data-centre and cloud connectivity, and capacity planning.
- Assist with data-centre network planning and design.
- Resolve carrier incidents and requests. Coordinate with OEMs on hardware.
- Industry best practice network service design and methodologies to ensure delivery Network devices configurations (Router, Switches, WLAN controller, F5)

Telephony

- Resolve L1/L2 telephony incidents and requests on Cisco Webex Calling/Cisco Webex assist Manager.
- Monitor telephony network devices and act on alerts.
- Support local IT in global offices on telephony issues.
- Refine telephony KPI monitoring and thresholds.




- Maintain as-built documents for telephony services.

Common

- Keep ServiceNow tickets current, with transparent resolution and closure notes.
- Join RCA reviews. Update SOPs and knowledge-base articles.
- Work with Network Security, Hosting, Cloud and Database on cross-tower issues.

Tools

- Cisco routers and switches
- WLAN controllers and load balancers
- Cisco Webex Calling
- Enterprise network monitoring tools
- ServiceNow
- Cisco Catalyst Center
- Thousand Eyes Tool
- Datadog Monitoring Tool

Technologies

- Cisco routing and switching
- Dynamic routing protocols
- IP addressing and network segmentation
- Data-centre networking
- Cloud network connectivity
- Cisco WebEx and Assist
- Network monitoring and capacity planning
- Python or Ansible scripting

Experience

- 12 years of experience in L2 network operations
- 24x7 support environment
- Cisco routing and switching troubleshooting
- Router, switch, WLAN and load balancer configuration
- Telephony support on Cisco Webex Calling & Assist
- Working with carriers and OEMs
- ITSM incident, problem and change processes
- Clear written and spoken English

Preferred Certifications

- Cisco CCNA / CCNP
- Cisco CCNP Collaboration

📌 Operations Lead – Connectivity (Gurugram)
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📍 Gurugram