Company Description: ParityFox is a technology consulting and software company delivering solutions across infrastructure, security, managed operations, and engineering. The team designs and executes data centre and cloud migrations, secure network architectures, and 24x7 NOC and SOC services, along with custom software, AI, and automation projects. Every engagement is driven by business needs, with clear architecture, cost models, and phased delivery plans that include guardrails and rollback options.

After go-live, named engineers provide continuous support with transparent SLAs and regular reviews. Backed by Xeo Information Systems LLP, ParityFox has successfully completed over 240 engagements since 2016 across leading cloud and network platforms.

Role Description: The L1 Desktop Support Engineer – Apple Environment role is a full-time, on-site position based in the Mumbai client location. The role involves providing first-level technical support for macOS-based desktop and laptop systems, including installation, configuration, and basic maintenance.

Responsibilities include diagnosing and resolving hardware and software issues, supporting printers and peripheral devices, and handling user requests through tickets or service desk channels.



The engineer will escalate complex issues to higher-level support, maintain accurate records of incidents and resolutions, and adhere to established SLAs and support processes. Collaboration with other IT team members and clear communication with end users are key aspects of the day-to-day work.

Qualifications

- Candidates should possess solid skills in supporting desktop computers, particularly in Apple/macOS environments.
- Candidates should possess solid technical support and troubleshooting skills for end-user systems and applications.
- Candidates should possess experience in printer support, including setup, connectivity, and basic maintenance.
- Candidates should possess practical knowledge of computer hardware, including diagnosing and replacing faulty components.
- Relevant certifications (e.g., Apple Certified Support Professional, CompTIA A+) are beneficial.
- Ability to follow documented procedures, manage tickets, and meet SLAs in a structured support environment.
- Strong customer service orientation, clear communication skills, and the ability to work on-site within the Pune Division.
- Prior experience in an L1 or helpdesk support role in an enterprise or consulting environment is an added advantage.

📌 Desktop Support Engineer – Apple Environment (Mumbai)
🏢 ParityFox
📍 Mumbai