At Monk Entertainment, the Client Servicing team is at the center of everything we execute - from influencer campaigns to large-scale branded IPs.

Role Description

- Own and grow brand relationships - Be the primary point of contact for your brand cluster and build long-term partnerships. Drive retention and identify upsell opportunities while owning the overall health and profitability of your accounts.
- Lead campaign execution - Ensure campaigns are executed smoothly, on time, and without errors. Maintain strong communication with clients and take full ownership of delivery quality and timelines.
- Crack briefs and build strong proposals - Understand briefs clearly and translate them into sharp, insight-led proposals. Lead creator curation with a strong sense of platform fit, audience relevance, and pricing.
- Own payments, processes, and operations - Ensure all backend workflows across accounts are running on time. This includes managing creator payments, coordinating closely with the accounts team, and ensuring all documentation, communication, and approvals are in place. Bring structure to processes and maintain hygiene across emails, trackers, and financial workflows.
- Lead and manage a team - Manage a team of account executives and set the pace for execution and ownership.



Drive coordination across sales, creative, talent, production, and finance to ensure everything runs seamlessly.

Qualifications

- Bachelor’s degree in Marketing, Media, Communications, Business, or a related field; advanced qualifications are an advantage.
- Client Services and Customer Service skills to manage key accounts, lead servicing teams, and deliver seamless end-to-end campaign execution.
- Robust Communication skills to collaborate with internal stakeholders, creators, and clients, and to present strategies, reports, and recommendations clearly.
- Customer Satisfaction expertise to understand client needs, proactively address concerns, and maintain long-term, trust-based relationships.
- Finance acumen to oversee account budgets, ensure cost-effective delivery, and track campaign ROI and profitability.
- Proven experience in influencer marketing, digital media, or advertising, preferably in a leadership or group head role.
- Ability to manage multiple campaigns simultaneously, prioritize effectively, and work in a fast-paced, creative setting.
- Strong people management and mentoring capabilities, with experience leading cross-functional teams.

📌 Group Head - Client Servicing/Influencer Marketing (Mumbai)
🏢 Monk-E
📍 Mumbai