Company Description Chokhi Dhani Group is an India-based hospitality brand founded in 1990, with resorts, hotels, and restaurants across locations such as Jaipur, Jaisalmer, Indore, London, and Dubai. The group is known for immersive Rajasthani-themed experiences that showcase traditional food, music, dance, and cultural activities. It is committed to preserving and promoting India’s culture through a large community of artists and artisans.

In addition to hospitality and entertainment, Chokhi Dhani has expanded into handicrafts and ready-to-eat products, building a strong presence in India and international markets. Over the years, it has become a cultural icon and a preferred destination for both tourists and local guests.

About the Role -

We are looking for a hands-on and result-oriented E-Marketing Manager with strong experience in managing e-commerce portals and the complete order-to-dispatch cycle. The ideal candidate should understand online sales operations, logistics, warehousing, inventory, dispatch, and customer fulfilment, while also being capable of effectively managing and leading a team.

Key Responsibilities  Manage and grow sales across e-commerce marketplaces and online portals.  Handle day-to-day operations of e-commerce platforms, including product listings, pricing, promotions, orders, inventory, and sales performance.  Coordinate closely with warehouse, dispatch, logistics, and courier partners to ensure timely and accurate order fulfilment.  Monitor inventory levels and ensure stock availability across online channels.  Track orders from placement to dispatch and delivery, resolving operational issues promptly.  Manage returns,



replacements, cancellations, and customer-related operational issues.  Analyse sales, marketplace performance, inventory, and order-related data to identify opportunities for improvement.  Coordinate with internal teams to ensure smooth execution of online orders.  Manage, train, and motivate the e-commerce/operations team and ensure achievement of targets.  Develop and implement processes to improve efficiency, reduce errors, and enhance customer experience.  Maintain robust relationships with marketplace partners, logistics providers, and other external vendors. ‘ Candidate Profile  Hands-on experience managing e-commerce portals/marketplaces is essential.  Strong practical knowledge of dispatch, logistics, warehousing, inventory, and order fulfilment.  Proven experience in team handling and people management.  Strong understanding of e-commerce operations and marketplace processes.  Good analytical, coordination, and problem-solving skills.  Ability to work independently and take ownership of operations.  Strong communication and organisational skills.  Comfortable working in a fast-paced, target-driven environment.

Preferred Experience with platforms such as Amazon, Flipkart, Myntra, Shopify, or other major ecommerce marketplaces will be an advantage.

Key requirement: We are specifically looking for a hands-on operator, not just someone with theoretical or marketing experience. The candidate should be comfortable managing the complete e-commerce cycle—from online order to warehouse, dispatch, logistics, delivery, and returns, while leading the team effectively.

📌 E-Marketing Manager (Jaipur)
🏢 Chokhi Dhani Group
📍 Jaipur