Company Description Cosee is a consumer brand focused on delivering high-quality sleep products designed to enhance comfort, rest, and overall well-being. With the motto “Your Personal SleepGear!”, Cosee aims to make personalized, thoughtfully designed sleep solutions accessible to a wide range of customers. The company emphasizes product innovation, customer satisfaction, and reliable service across its sales channels.
Team members at Cosee work in a collaborative environment that values accountability, growth, and attention to detail.
Position: E-Commerce Operations Executive
Department: Operations
Reports To: Operations Head
Role Overview
We are looking for a detail-oriented and responsible E-Commerce Operations Executive to manage day-to-day e-commerce orders, marketplace coordination, white-label D2C orders, order processing, data updates and dispatch operations.
The candidate will be responsible for ensuring that orders received through Amazon, Flipkart, D2C brands and other e-commerce channels are processed accurately and dispatched on time.
Key Responsibilities
- E-Commerce Order Management
Receive and process orders from various e-commerce platforms.
Verify order details, SKUs, quantities, addresses and delivery requirements.
Ensure orders are processed within the defined timeline.
Track pending, processed, packed and dispatched orders.
- D2C / White-Label Orders
Handle orders received from D2C brands for white-label products.
Coordinate with the production and packing teams for order fulfilment.
Maintain SKU-wise and customer-wise order records.
Ensure correct branding, labelling and packing requirements are followed.
- Amazon & Flipkart Coordination
Coordinate daily with Amazon and Flipkart for order pickups.
Generate and manage shipping/pickup documentation.
Coordinate with logistics/courier partners regarding pickup schedules.
Follow up on missed, delayed or failed pickups.
- Pick & Label Generation
Generate pick lists and shipping labels accurately.
Ensure the correct label is matched with the correct order/product.
Maintain proper documentation and records of generated labels.
- Pick, Pack & Dispatch
Organise the daily Pick → Pack → Label → Dispatch workflow.
Coordinate with warehouse/packing staff to ensure orders are packed correctly.
Check product quantity, SKU and packaging before dispatch.
Ensure all orders are ready for scheduled pickup.
- Data Management & Updation
Update order status and dispatch details in ERP/Excel/Google Sheets/e-commerce portals.
Maintain daily order and dispatch reports.
Update inventory/order-related data accurately.
Reconcile orders processed vs. orders dispatched.
- Issue Resolution
Identify discrepancies in orders, labels, inventory or shipping details.
Coordinate with internal teams to resolve issues quickly.
Escalate critical delays or order issues to the reporting manager.
Candidate Requirements
1–3 years of experience in E-Commerce Operations / Order Processing / Warehouse Operations / Marketplace Management preferred.
Experience handling Amazon & Flipkart seller portals will be an advantage.
Good knowledge of MS Excel / Google Sheets.
Good computer and data-entry skills.
Strong attention to detail.
Ability to coordinate with multiple teams and logistics partners.
Good communication and follow-up skills.
Ability to work in a fast-paced workplace.
Key Performance Indicators (KPIs)
Order processing accuracy
Same-day order processing
On-time dispatch percentage
Pickup success rate
Label/order mismatch rate
Data accuracy
Pending order ageing
Order-to-dispatch turnaround time
📌 E Commerce Operations Executive (Chennai)
🏢 Cosee
📍 Chennai