Legal Response Operations (LRO) is a global organization that operates as a critical partner to Asset Management, Commercial Banking and Corporate & Investment Bank and works closely with internal partners throughout CCB. Our employees embrace the Five Keys to a Great Customer Experience.
LRO consists of the following functions:
- Confirmations
- Court Orders and Levies
- Custody Services
- National Subpoena Processing
Confirmations provides specific account information to third-party requestors that confirm the customer's bank relationship and verifies deposits or account balances.
- Assist Customers with satisfying annual SEC 10-K filings for audits (Investment Bank, Treasury products, etc)
- Obtain government welfare benefits
- Mortgage Loans
- Credit Lines with suppliers
Primary Responsibilities
1. Under minimal supervision makes independent decisions on typical transactions and or legal request based on specialized functional/technical knowledge and broader legal knowledge.
2. Handles complex request types under little supervision
3. Completes audit/documents indexing
4. Excellent business writing and verbal English communication skills
5. Proficient in MS office package (Word, Excel, PowerPoint and outlook).
6. Strong control and quality management skills; accuracy and attention to detail is vital.
7. Assertive and self-confident, comfortable when interacting with senior management.
8. Refer problem / Identify issues on assigned work type and escalate occurrences to team leader or supervisor.
9. Ensure continuity of the process and SLAs assigned through proper back up's, follow up's and communication.
10. Adapt to changing needs & deadlines and remain calm when under pressure
11.
Candidate should possess strong knowledge of Banking operations preferably in the Confirmations space with the products being serviced.
12. Adaptable to change and ability to manage change
13. Ideal Personality Traits: Excellent people, communication, analytical and writing skills; penchant for innovation.
Qualifications
This individual will have extensive contact with front office, middle office and back office, clients, accounting firms, global teams, custodians and other business partners on a daily basis. Key skills required are listed below:
- A strong control mindset and adherence to a high degree of business ethics
- In-depth knowledge with OTC, Treasury, Loan products and global markets is an added advantage.
- Ability to drive results through a 'hands-on' approach
- Ability to work in a high pressure environment with time critical deliveries
- Ability to respond to a changing environment.
- Ability to multi task
- Positive 'Can Do' attitude
- Contributes to an workplace of collaboration and mutual responsibility
- Exceptional systems capability including all Microsoft Office applications, including Excel, PowerPoint, Word is a plus
- Exceptional communication skills, strong logical thinking ability
- Strong written and verbal communication skills with ability to deliver direct feedback
- Excellent organizational and time management skills
- Positive attitude and professional demeanor able to take constructive feedback with ease
- Ability to handle multiple priorities and meet deadlines
- Ability to organize and prioritize work; handle multiple tasks concurrently
- Any Bachelor Degree. Commerce/Accounting preferred.
Pre-Requisite:
- The role requires understanding of the Audit Confirmations. Hence prior knowledge of Confirmations and Product knowledge is an added advantage
Banking operations or financial service industry experience is preferred. Experience in legal field is an added advantage