OOCL Logistics, a wholly owned subsidiary of Orient Overseas (International) Limited, is a global supply chain service and solutions provider listed on the Hong Kong Stock Exchange. Headquartered in Hong Kong, the company operates over 150 offices across more than 50 countries and regions. OOCL Logistics delivers advanced end-to-end international logistics services supported by technology-driven, value-creating solutions.

It is a leading provider in China and Asia, offering International freight Forwarding, warehousing, distribution, and professional 3PL, 4PL services. The organization emphasizes innovation, operational excellence, and customer-focused logistics solutions.

The Deputy Manager of Customer Service and Pricing leads the delivery of top-tier freight forwarding and supply chain solutions for Indian and overseas clients. This role balances customer relationship management with strategic ocean and air freight procurement, securing competitive rates and building deep partnerships with major ocean liners and air operators.

Key Responsibilities

- Shipment & Document Management: Oversee end-to-end air and ocean (FCL/LCL) bookings according to client SOPs; manage documentation (HBL/MBL, HAWB/MAWB, customs paperwork).
- Strategic Procurement: Negotiate and secure competitive contract and spot rates directly with ocean liners and airfreight wholesalers.
- Pricing & RFQs: Structure profitable, competitive tariff matrices and manage quick-turnaround responses for RFQs and daily spot requests.




- Stakeholder Communication: Maintain independent, proactive communication with shippers, overseas offices, and carriers to handle milestone updates and resolve escalations.
- Account Management: Build long-term client relationships and conduct regular business reviews to optimize service offerings and drive retention.
- Team Leadership: Mentor customer service staff to build a high-performance culture, and standardise workflows focused on execution accuracy and speed.
- Market Intelligence: Monitor global market trends, capacity crunches, and GRIs to proactively advise clients and internal leadership.

The Ideal Candidate

- Experience: 6–10 years in International Freight Forwarding, with a robust background blending customer service and multi-modal pricing/procurement.
- Industry Networks: Existing, strong relationships with customers, ocean liners, and air freight operators in the Chennai cluster.
- Key Skills: Commercial acumen, aggressive freight negotiation skills, and a results-driven, personable leadership style.
- Tech Comfort: High level of IT comfort, experience of managing rate repositories, and advanced Excel.

In addition to competitive pay and benefits, we offer and value:
- A diverse, talented team that sets us apart in the fast-paced 3PL/4PL industry
- The opportunity to make a difference and career development in a progressive, high-performance culture.
- Teamwork, respect, accountability, integrity, and innovation.

📌 Deputy Manager – Customer Service and Pricing (International Freight Forwarding) - Chennai Office
🏢 OOCL Logistics
📍 Chennai