Delivery Director

Experience: 15 –18 Years

Location: Bangalore

Industry: IT Consulting / Technology Services

Role Overview

We are looking for an experienced Delivery Manager with a solid background in software development and progressive experience in managing large-scale technology programs. The ideal candidate will have started their career in a development/engineering role and transitioned into delivery management.

The candidate should have experience working with US-based customers, managing complex delivery engagements, and leading cross-functional technology teams. Exposure to Manufacturing, Retail, Logistics, or AI/GenAI programs will be preferred.

Key Responsibilities

- Own end-to-end delivery of large and complex technology programs for US-based customers.
- Act as the primary delivery point of contact for customers and manage senior stakeholder relationships.
- Drive program planning, execution, governance, delivery milestones, and overall program outcomes.
- Lead and mentor large, cross-functional teams comprising developers, architects, QA, business analysts, DevOps, and other technology professionals.
- Translate customer business requirements into effective technology delivery plans in collaboration with engineering and architecture teams.
- Work closely with technical teams to ensure quality, scalability, timelines, and adherence to agreed delivery standards.
- Manage project scope, schedules, budgets, resources, dependencies, risks, issues, and change requests.
- Establish and manage project governance, including status reviews, steering committee meetings, dashboards, and delivery metrics.




- Identify delivery risks proactively and drive mitigation and resolution plans.
- Partner with sales, pre-sales, solution architects, and account management teams on proposals, estimates, solutioning, and client engagements.
- Ensure effective communication with US customers and stakeholders across different organizational levels.
- Manage escalations and ensure timely resolution of customer and delivery issues.
- Support account growth by identifying opportunities for additional engagements and expansion within existing accounts.
- Lead and deliver AI/GenAI programs, including adoption of AI solutions, AI-enabled application modernization, automation, and transformation initiatives, where applicable (Preferred)

Required Skills & Experience

- 15–18 years of overall IT experience, preferably within an IT consulting / technology services organization.
- Strong foundation in software development / engineering, with hands-on experience earlier in the career.
- Proven experience managing large technology programs and multiple workstreams.
- Experience working directly with US-based customers and stakeholders.
- Experience managing distributed and cross-functional teams.
- Strong customer-facing, stakeholder management, communication, and presentation skills.
- Experience with program governance, financial management, resource planning, risk management, and delivery metrics.
- Ability to work effectively with technical and business stakeholders and bridge the gap between technology and business requirements.
- Experience leading AI/GenAI programs or AI-led technology transformation initiatives is preferred.

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