Company Description BMW KUN Exclusive is a leading automotive dealer group based in Tamil Nadu, with its head office in Chennai. The company operates multiple 4S facilities in Chennai (Meenambakkam), Coimbatore (Avinashi Road), and Madurai (NH7, Virudhunagar), along with dedicated sales and service outlets across the region. BMW KUN Exclusive represents premium brands including BMW, MINI, BMW Certified Used Cars, BMW Motorrad, and Rolls Royce, offering a comprehensive range of products and services.

Team members work in a dynamic, customer-focused environment with access to world-class automotive technology and a strong emphasis on service quality.

Role Description The Customer Support Specialist is a full-time, on-site role based in Ambattur, Chennai, responsible for delivering high-quality support to customers across BMW KUN Exclusive’s product portfolio. The role involves responding to customer inquiries via phone, email, and in person, resolving issues related to sales, service, and after-sales support, and ensuring timely follow-up. The specialist will coordinate with customer, sales representative, and other relevant teams to provide accurate information, escalate complex cases, and track resolutions.

Daily activities include documenting interactions in internal systems, monitoring customer satisfaction, supporting test drive appointments and follow-ups, and contributing to continuous improvement of customer experience.





Qualifications

- Strong Customer Support and Customer Satisfaction skills, with a focus on creating positive customer experiences.
- Excellent Interpersonal Skills and communication abilities for engaging with diverse customers and internal teams.
- Basic Technical Support capabilities to understand vehicle-related queries and coordinate with service technicians.
- Analytical Skills to assess customer issues, identify patterns, and recommend practical solutions.
- Prior experience in customer-facing roles, preferably in automotive, retail, or service industries.
- Proficiency in English; knowledge of English and other regional languages is an advantage.
- Comfort with using CRM tools, email, and standard office software for documentation and follow-up.
- Ability to work in office in Chennai, manage time effectively, and handle multiple customer requests simultaneously.
- Graduate degree or equivalent qualification in any discipline; training in customer service or hospitality is beneficial.

Experience and Preferred Skills:

2-4 Years of Experience | Willing to relocate to Chennai/from Chennai | Good Communication Skills | Automobile experience will be an added advantage.

Salary: As per industry norms For further processing, please contact us at 91768 56666 or drop us an email to [email protected]

📌 Customer Support Specialist (Chennai)
🏢 BMW KUN Exclusive - Tamil Nadu
📍 Chennai