Customer Support Executive — Salt Oral CareLocation: Mumbai

Experience: 0–2 years

Employment Type: Full-time

Salary: ₹25,000 – ₹35,000 per month, subject to experience and last drawn CTC

Industry: FMCG / Oral Care / D2C / Consumer Brand

About Salt Oral CareSalt Oral Care is a growing consumer brand focused on making oral care more effective, thoughtful and enjoyable. We are looking for a Customer Support Executive who can be the first point of contact for our customers and ensure they have a smooth experience with the brand.

About the RoleAs a Customer Support Executive, you will be responsible for handling customer queries across channels, resolving complaints, assisting with orders and returns, and ensuring every customer interaction reflects the Salt brand experience.

Key Responsibilities

- Handle customer queries through WhatsApp, email, phone calls, social media and other customer support channels.
- Assist customers with product-related queries, usage instructions, pricing, availability and orders.
- Track customer orders and coordinate with the e-commerce, warehouse, logistics and operations teams for timely resolution.
- Handle complaints related to delivery, damaged products, incorrect orders, missing products and other customer concerns.
- Process and coordinate returns, replacements and refunds as per company policy.
- Maintain accurate records of customer queries, complaints and resolutions.
- Follow up with internal teams to ensure customer issues are resolved within defined timelines.
- Escalate complex or sensitive customer issues to the relevant team or manager.
- Maintain a professional, empathetic and solution-oriented approach while communicating with customers.




- Identify recurring customer issues and share feedback with the relevant teams to improve products and customer experience.
- Support the team in maintaining a high level of customer satisfaction and retention.

What We're Looking For
- 0–2 years of experience in Customer Support, Customer Service, Customer Experience, Customer Care, E-commerce Support or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and follow-up skills.
- Comfortable communicating with customers across WhatsApp, email and phone.
- Good computer skills and familiarity with MS Office / Google Workspace.
- Experience with e-commerce platforms or customer support tools will be an advantage.
- Ability to remain calm, patient and professional while handling customer complaints.
- Strong attention to detail and ability to multitask.
- A proactive, responsible and customer-first attitude.
- Candidates from FMCG, D2C, beauty, wellness or consumer brands will be preferred.

What You'll Get
- Opportunity to work with a growing D2C consumer brand.
- Hands-on exposure to customer experience and e-commerce operations.
- Chance to work closely with multiple teams including E-commerce, Operations, Sales and Marketing.
- A fast-paced environment with opportunities to learn and grow.

Location: Mumbai Salary: ₹25,000 – ₹35,000 per month, subject to experience and last drawn CTC

? To Apply: Send your CV to [email protected]

KeywordsCustomer Support Executive, Customer Service Executive, Customer Experience Executive, Customer Care Executive, E-commerce Customer Support, D2C Customer Support, Customer Relationship Executive, Customer Service, FMCG Customer Support.

📌 Customer Support Executive (Mumbai)
🏢 Salt Oral Care
📍 Mumbai