07 Oct
|
Baidyanath
|
Kolkata
07 Oct
Baidyanath
Kolkata
Position: Customer Support Executive
Experience: 5+ Years
Department: Marketing
Location: Kolkata
Employment Type: Full time
Key Responsibilities
- Handle customer queries through phone, WhatsApp and email.
- Manage complaint, order, payment, delivery, cancellation, return and refund-related queries.
- Resolve customer complaints and ensure timely closure.
- Coordinate with e-commerce, logistics, warehouse and other internal teams for issue resolution.
- Follow up on delayed, failed or incomplete orders.
- Maintain customer interaction and complaint records.
- Manage and close customer support tickets within defined SLAs.
- Identify recurring customer issues and highlight them to the relevant teams.
- Provide customers with basic product and order-related information.
- Support customer retention and repeat-purchase initiatives.
- Prepare regular customer support reports and highlight key issues.
📌 Customer Support Executive (Kolkata)
🏢 Baidyanath
📍 Kolkata