We are seeking a highly motivated and detail oriented customer support executive to join our team. You'll be responsible for responding or reaching out to our customers for inquires or solving their complaints in a timely and professional manner.

Responsibilities

- Respond to customers inquiries via phone, email, chat
- Troubleshoot customer issue, escalate to the correct department and resolve the issue to ensure customer satisfaction
- Record and maintain accurate customer information and interaction in the service database
- Outreach to potential customers who've shown interest in our offerings and assist them with their bookings

Requirements

- Past customer support/service experience - 2 Years preferred
- Proficiency in Hindi, English and Kannada
- Knowledge of CRM, IVRs and Microsoft tools
- Excellent communication and interpersonal skills
- Ability to perform under pressure in a fast paced setting
- Ability to prioritise and multitask
- Bachelors Degree Preferred

Please apply if you think you'll be the right fit for this role. The CTC for this role varies from 2.4 lacs to 3.0 lacs per annum.

📌 Customer Support Executive (2.4-3.0 Lacs CTC) (Bengaluru)
🏢 Ontrack
📍 Bengaluru