About Valeo Health

Valeo Health is building a technology-driven healthcare ecosystem that makes diagnostic testing, preventive healthcare and other healthcare services more accessible and convenient for customers. As we scale, our Customer Support team is evolving beyond traditional support. We are looking for people who can not only solve customer queries but also understand why problems are happening, work with data, coordinate across teams and improve the way we operate.

The Role

We are looking for a Customer Success Associate who is comfortable wearing multiple hats across Customer Support, Operations, Data and Process Improvement. You will help customers, resolve operational issues, coordinate across internal and external stakeholders, and identify opportunities to make our processes faster, simpler and more scalable. This is a great role for someone who thinks: “There has to be a better way to do this.”

What You'll Do

Customer Support:

- Handle customer queries across chat, calls, WhatsApp and other support channels.
- Understand customer requirements and provide accurate, empathetic and timely resolutions.
- Manage escalations, complaints, cancellations, reschedules, refunds and service-related issues.
- Take ownership of customer issues until closure rather than simply passing them to another team.

Operations & Coordination:

- Coordinate with internal teams, doctors, nurses, labs and other healthcare partners to resolve customer/order issues.
- Monitor orders and identify delays, pending actions, failed fulfilments and operational gaps.
- Ensure customers receive timely updates and resolutions.
- Support new services, processes and operational launches.

Data & Reporting:





- Work with basic operational/customer data to identify trends, gaps and recurring issues.
- Use Excel/Google Sheets for tracking, analysis and reporting.
- Identify patterns behind customer complaints, cancellations, delays and other operational issues.
- Convert data into actionable insights for the team.

Process Improvement:

- Identify repetitive and mundane tasks that can be simplified, standardised or automated.
- Suggest improvements to SOPs, workflows and internal processes.
- Work with Product, Operations and other teams to improve the customer journey.
- Help reduce manual effort and improve team productivity.
- Support automation and AI-led initiatives where relevant.

Problem Solving & Ownership:

- Investigate the root cause of recurring issues instead of only solving individual cases.
- Work independently on ambiguous problems and drive them towards closure.
- Be comfortable moving between customer-facing work, operational tasks and analytical/problem-solving work.

What We're Looking For

- 1–3 years of experience in Customer Support, Customer Experience, Operations, HealthTech, Healthcare, Logistics or a similar fast-paced environment.
- Strong written and verbal communication skills.
- Good problem-solving and analytical ability.
- Comfortable working with Excel/Google Sheets and basic data analysis.
- Strong ownership and follow-up skills.




- Ability to coordinate with multiple teams and stakeholders.
- Comfortable working in a fast-changing environment.
- Ability to prioritise multiple tasks without losing attention to detail.
- Customer-first mindset with strong operational thinking.

Good to Have

These are not mandatory, but will be a strong advantage:

- Experience with AI tools, automation or workflow optimisation.
- Experience identifying and reducing repetitive/manual work.
- Exposure to CRM/helpdesk platforms, dashboards, workflow tools or automation platforms.
- Healthcare/HealthTech experience.
- Basic understanding of metrics, reporting and operational KPIs.
- Ability to independently build simple trackers, reports or process improvements.

What Success Looks Like In this role, success isn't just about how many customer queries you close. We want someone who can:

- Resolve customers' problems effectively.
- Identify recurring issues and their root causes.
- Use data to understand what's happening.
- Reduce unnecessary manual work.
- Improve processes and customer experience.
- Take ownership without waiting for instructions at every step.
- Help the team become faster, smarter and more scalable.

Why Valeo?

- You will get the opportunity to work at the intersection of Customer Experience, Healthcare, Operations, Data and Technology.
- As Valeo grows, this role can evolve significantly for someone who demonstrates robust ownership, analytical thinking and the ability to improve how we operate.
- If you're someone who doesn't just solve the problem but asks, “Why are we solving this manually in the first place?” — we'd love to hear from you.

Skills

- Customer Success
- Operations

📌 Customer Success Associate (Bengaluru)
🏢 Valeo Health ME
📍 Bengaluru