Company Description Xanadu Realty Limited, founded in 2016, is an integrated product-to-market platform that is redefining real estate growth in India. The company partners with developers in leading markets to transform how large-scale projects are designed, positioned, and launched. Operating through a B2B2C model, Xanadu integrates consumer research, product strategy, branding, marketing, sales, CRM, and revenue execution within a single framework.

Through exclusive long-term engagements, it takes ownership of operating plans and commercial outcomes, bridging the gap between project potential and market realization. By combining specialized talent, technology, and end-to-end execution, Xanadu offers a unique institutional platform in a large, fragmented and rapidly expanding real estate market.

Role Description The Customer Service Specialist is a full-time, on-site role based in Pune. This role involves responding to customer inquiries via phone, email, and other channels, ensuring timely and accurate information is provided. The specialist will handle issue resolution, track and document interactions in CRM systems, and follow up to ensure customer satisfaction.

Day-to-day responsibilities include managing service requests, coordinating with internal teams to resolve concerns,



and maintaining high standards of professionalism and phone etiquette. The role also requires proactively identifying opportunities to improve the customer experience and contributing feedback to enhance processes and service quality.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle inquiries and issues efficiently.
- Candidates should possess skills in Customer Satisfaction and Customer Experience, focusing on building trust and long-term relationships.
- Candidates should possess excellent Phone Etiquette and communication skills for professional interactions across multiple channels.
- Candidates should possess proficiency in using CRM or customer ticketing tools, and basic computer and documentation skills.
- Relevant qualifications such as a diploma or degree in business, communications, or a related field are beneficial.
- Prior experience in customer-facing roles, preferably in real estate or service-driven industries, is an advantage.
- Ability to work on-site in Pune, collaborate with cross-functional teams, and adapt to a quick-paced environment.

📌 Customer Service Specialist (Pune)
🏢 Xanadu
📍 Pune