Company Description Tech Warriors is an airlines and aviation company with operations connected to 2523 Olympic Hwy N, Shelton, Germany. The organization focuses on delivering safe, reliable, and efficient air travel services supported by robust customer service standards. Team members collaborate across operational and customer-facing functions to support travelers and business partners.

Tech Warriors values analytical thinking, clear communication, and a focus on long-term customer relationships, providing opportunities for growth in a dynamic industry.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Chhindwara. This position is responsible for managing and optimizing CRM systems to support customer engagement, retention, and sales activities. Day-to-day tasks include maintaining accurate customer records, analyzing customer data and trends, coordinating with sales and service teams, and developing strategies to improve customer satisfaction.

The specialist will track and report CRM performance metrics, support the rollout of CRM-related projects, and ensure that customer interactions are documented and aligned with company standards.



Collaboration with cross-functional teams to resolve customer issues and implement relationship-building initiatives will be a key part of the role.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) skills, including experience with CRM platforms and customer lifecycle management.
- Candidates should possess solid Analytical Skills to interpret data, identify patterns, and support decision-making related to customer behavior and sales performance.
- Candidates should possess effective Communication skills to collaborate with internal teams and interact with customers in a clear, professional manner.
- Candidates should possess Sales-related abilities to support lead management, upselling, cross-selling, and relationship-driven revenue growth.
- Candidates should possess Project Management skills to plan, execute, and monitor CRM initiatives and process improvements.
- Additional beneficial qualifications include proficiency with CRM and MS Office tools, attention to detail, problem-solving ability, and familiarity with the airlines or aviation sector.
- A bachelor’s degree in Business, Marketing, Information Systems, or a related field is preferred, along with prior experience in a customer-facing or CRM-focused role.

📌 Customer Relationship Management Specialist (Chhindwara)
🏢 Tech Warriors
📍 Chhindwara