If you like to interact with people. You want to own a segment responsibility and learn immensely in a job, Please read further.

DO NOT APPLY, if your expected salary is more than 30k-35K per month and you cant commit to this role for minimum 2 years.

About Chakki Peesing

Chakki Peesing is a dynamic and growing team of go-getters driven by a simple mission , to raise the standard of the everyday staples we consume. From freshly milled flours and cold-pressed oils to spices and other kitchen essentials, we focus on bringing greater freshness, quality, transparency, and trust to everyday food.

We are a result-oriented organisation where people are encouraged to take ownership, think independently, and contribute beyond their defined roles. We believe that great teams are built by giving people the right training, responsibility, and empowerment to make decisions and grow with the organisation.

At Chakki Peesing, we value initiative, accountability, customer obsession, continuous learning, and a bias for action. As a growing brand, we offer an environment where team members get hands-on exposure, see the direct impact of their work, and have the opportunity to grow as the company grows.

We are looking for people who enjoy taking responsibility, solving problems, interacting with customers, and working towards measurable outcomes rather than simply completing tasks.

Learn more about us at www.chakkipeesing.com

Key Responsibilities

- Act as the first point of contact for customers across calls, WhatsApp, website enquiries, and other channels, ensuring prompt, helpful, and friendly communication.
- Assist customers in placing orders, understanding their requirements and guiding them towards suitable Chakki Peesing products.
- Respond to customer queries, concerns, complaints, and feedback with ownership and empathy, ensuring timely resolution.




- Process and manage customer orders and coordinate with operations/dispatch teams to ensure smooth order fulfilment and delivery.
- Build solid customer relationships to develop trust, retention, and repeat purchases.
- Own some revenue streams of business.
- Identify customer requirements and recommend relevant products, thereby contributing to order conversion, upselling, and cross-selling.
- Proactively follow up on enquiries, incomplete orders, previous customers, and repeat-order opportunities.
- Help identify testimonials and customer advocates.
- Collaborate with internal teams including operations, marketing, and product to improve the overall customer experience.
- Track and analyse customer feedback, buying behaviour, recurring queries, and complaints to identify areas for improvement.
- Assist in creating and refining customer communication templates, FAQs, WhatsApp responses, and engagement strategies.
- Stay updated on Chakki Peesing's products, ingredients, prices, offers, delivery policies, and new launches to provide customers with accurate information.
- Support initiatives aimed at improving customer satisfaction, conversion, retention, and overall customer delight.

- Who We Are Looking ForThe ideal candidate should have a graduate degree with strong Hindi and English communication skills, be comfortable speaking with customers over calls and WhatsApp, and have a friendly, patient, and solution-oriented approach. Previous experience (min 1 years) in customer service, inside sales, telesales, D2C, e-commerce, food/FMCG, or order management would be preferred.

The candidate should be comfortable working with basic computer systems, WhatsApp, Google sheets, MS excel, order-management tools, and customer databases. Most importantly, they should be able to understand what a customer wants and make ordering from Chakki Peesing simple and effortless.

📌 Customer Experience Ninja (Gurugram)
🏢 Chakki Peesing
📍 Gurugram