Roles and Responsibilites :-

The Collection Manager is responsible for managing and overseeing the performance of a designated cluster within the Collections department. This role requires a solid understanding of collections processes, risk management, and team leadership to drive efficient debt recovery while ensuring customer satisfaction and compliance with all relevant regulations.

- Drive overall performance for the Call centre
- Tracking key metrics on daily basis –Contactability, PTPs, Conversions
- Location review –state level, branch level, agent level
- Execute strategic priorities for the Call center
- Customer segmentation to drive contactability and TF conversion
- Campaign design and tracking on weekly basis
- Incentive scheme design and roll out




- Review and improve day to day operations
- Initiatives to improve PTPs, contacts, conversions
- On floor engagement, visibility and branding
- Referral management
- Increase customer satisfaction through timely customer complaint redressal

Candidate Profile Required :-

- At least 4 Years of total experience with a minimum 8 years of relevant experience
- Relevant Tele-Collections Experience in NBFC/Bank
- MIS and Reporting Understanding, MS Office knowledge
- General Management and Operations Management Skills
- Strong People Management and Good communication skills

📌 Collection Manager - Telecollections (Bengaluru)
🏢 SkillLabs
📍 Bengaluru