Job Title

Client Success Manager (Finance Shared Services.

About Welspun World

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

About Welspun Entity

Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html.

Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%.

We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Excellent Place to Work certification highlights our commitment to employee well-being.

Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.

Job Purpose/ Summary

We are looking for a seasoned Client Success Manager to serve as a trusted strategic partner to client finance leadership, ensuring exceptional Finance & Accounting service delivery, strengthening stakeholder relationships, driving operational excellence and growth, and consistently enhancing client satisfaction.





We are looking for a highly accomplished Client Success Manager who will serve as the strategic interface between our Finance Shared Services organization and the client's finance leadership. This role is designed for someone who combines deep Finance & Accounting operations expertise with exceptional client relationship management skills. As the face of our organization at the client site, you will be responsible for ensuring service excellence across Finance & Accounts operations while proactively driving governance, stakeholder engagement, business growth, operational excellence, and customer satisfaction.

You will function as an embedded finance partner—not merely a service provider—ensuring our delivery consistently exceeds client expectations.

Responsibility

Serve as the single point of accountability for client success across Finance Shared Services engagements building trusted relationships with CFOs Finance Controllers Shared Services Heads and Business LeadersbrUnderstand client business priorities and translate them into actionable delivery strategies acting as the Voice of the Customer to ensure client feedback drives continuous service improvementbrProactively identify business risks address concerns and prevent escalations before they impact service delivery owning client satisfaction retention and longterm relationship managementbrOwn endtoend Finance Accounting service delivery across multiple process towers ensuring timely accurate and highquality delivery in accordance with defined SLAs and KPIsbrDrive operational excellence through standardized and harmonized processes across multiple business units and locations monitoring service performance and implementing corrective actions to consistently achieve delivery excellencebrLead Weekly Monthly Quarterly and Annual Business Reviews with client leadership owning governance forums including operational reviews performance reviews and executive steering committeesbrPresent service performance business insights improvement roadmaps and strategic recommendations to senior stakeholders publishing dashboards SLA reports KPI scorecards and operational performance metricsbrDefine monitor and continuously improve SLAs KPIs operational metrics and customer satisfaction scores tracking delivery performance across all Finance Shared Services processesbrConduct Root Cause Analysis RCA for service failures and implement preventive actions driving accountability across crossfunctional teams for service outcomesbrOwn endtoend escalation management and issue resolution acting as the first point of contact for client escalations and collaborating with internal delivery transformation and leadership teams to ensure timely resolutionbrIdentify opportunities for expanding service scope across Finance Shared Services supporting account growth through crossselling and upselling additional service offeringsbrLead transformation initiatives focused on automation digitization and operational excellence driving Lean Six Sigma and continuous improvement initiatives across Finance operationsbrLead crossfunctional and crosslocation Finance Shared Services teams building a highperformance customercentric delivery culture and driving employee engagement coaching succession planning and capability development

Company Name

Welspun Transformation Services Limited

Division

Shared Services

Key Interactions

Finance Team,Client Relations ,Customer Success,Finance & Accounts,Leadership Team,Leadership

Relevant Work Experience

10 - 15 Years

Relevant Industry

Financial Industry,Accounting / Auditing,Shared Service,BPO

Education-Qualification

Post Graduate,Inter CA

Education-Specialization

Finance

Language Proficiency

ENGLISH,HINDI

Certifications

Certified Six Sigma Green Belt/Black Belt

Skill

Communication skill,Decision Making,Leadership & People Management,Problem solving,Influencing,Negotiation Skill

Competency Names

Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, Client Relationship Management, Customer Success, Financial and Business Accumen, Process improvement, Strategic thinking

📌 Client Success Manager (Finance Shared Services) (Mumbai)
🏢 Welspun World
📍 Mumbai