Client Servicing Executive – Inbound SalesSuperfly Productions | New Delhi | Full-time | On-site

Superfly Productions is a 10-year-old film, video, animation and production company based in New Delhi. We work with leading Indian and global organisations across corporate films, industrial and automation films, digital content, events and AV, animation, VR and branded content.

Our clients have included Coca-Cola, Samsung, Honda, Honeywell, Hilti, TCS, GreyOrange, BBC and Discovery.

We are looking for a highly articulate, confident and commercially sharp Client Servicing Executive who will often be the first person a prospective client speaks to at Superfly.

This is not a telecalling role and it is not a back-office sales coordinator position.

Your job is to create a strong first impression, understand incoming requirements, qualify genuine opportunities, coordinate the sales process and ensure that no serious lead is lost because of poor follow-up.

What you will do

- Respond quickly to inbound enquiries from our website, Google Ads, email, LinkedIn, telephone and other channels.
- Speak confidently with corporate clients and understand what they are actually looking to achieve.
- Qualify enquiries based on company, requirement, budget, timeline, decision-maker and project scope.
- Identify high-potential opportunities and schedule discovery calls with the Business Development Manager or founder.
- Ask intelligent questions instead of simply sending a generic showreel or rate card.
- Maintain accurate lead and opportunity data in Zoho CRM.
- Track follow-ups, next actions,



proposal status and client communication.
- Coordinate credentials, case studies, showreels, proposals and quotations.
- Follow up with prospects for briefs, budgets, approvals and meeting confirmations.
- Research companies and relevant decision-makers for outbound sales activity.
- Help maintain prospect databases and sales reports.
- Re-engage dormant leads where relevant.
- Coordinate closely with our Business Development, Digital Marketing and Production teams.

What we are looking forYou should have 1–4 years of experience in one or more of the following:

- Client servicing
- Customer/client experience
- Sales coordination
- Inside sales
- Business development support
- Agency client servicing
- Hospitality or premium customer-facing roles
- Events, experiential, advertising or digital agencies

You should be:
- Exceptionally well spoken in English
- Comfortable communicating in Hindi as well
- Confident speaking with senior corporate clients
- Warm, professional and composed on the phone
- Curious and able to ask good questions
- Commercially aware
- Highly organised
- Persistent with follow-ups without sounding pushy
- Comfortable using CRM systems, spreadsheets and basic sales tools




- Able to manage multiple conversations and priorities simultaneously

Experience with Zoho CRM, HubSpot, Salesforce or similar systems is useful but not mandatory. Experience in video production is not required.

This role will suit you ifYou enjoy speaking to people, think quickly, communicate professionally and like understanding what a client actually needs.

You should be comfortable speaking with people ranging from marketing executives to procurement teams, corporate communications heads and senior decision-makers.

This role will probably not suit you if

- You are uncomfortable speaking to new people on the phone.
- You prefer communicating only through WhatsApp or email.
- You see client servicing mainly as forwarding messages between teams.
- You dislike structured follow-up and CRM discipline.
- You prefer purely administrative roles.

How success will be measuredYou will be measured on:
- Speed of response to inbound enquiries
- Quality of lead qualification
- Qualified meetings generated
- CRM accuracy and completeness
- Follow-up discipline
- Lead-to-meeting conversion
- Support provided to sales in moving opportunities forward
- Overall quality of the client experience

Compensation₹5–7 lakh per annum, depending on experience, plus a small performance-linked incentive.

LocationNew Delhi

Full-time, in office role.

Application requirementShortlisted candidates may be asked to submit a 60–90 second voice introduction and participate in a short mock client call as part of the selection process.

📌 Client Servicing Executive (Delhi)
🏢 Superfly India
📍 Delhi