Company Description Insuserve-1 provides tailored insurance back-office outsourcing and Insurance Virtual Assistant services to carriers, brokers, agencies, and MGAs across the US and Canada. Established in 2013, the company focuses on specialized support that enables clients to prioritize growth and core business activities. Operations are based in a dedicated processing center in India, allowing Insuserve-1 to deliver efficient, cost-effective, and scalable solutions.

Team members work closely with international clients and gain exposure to diverse insurance processes and systems.

Role Description: The Client Operations Associate is a full-time, on-site role based at Insuserve-1’s processing center in Visakhapatnam. This role involves managing day-to-day back-office tasks for insurance clients, including data entry, policy administration, documentation review, and maintaining accurate records in client systems. The associate will coordinate with internal teams and client contacts to resolve queries, ensure timely request processing, and adhere to service-level agreements.

Responsibilities include monitoring workflow queues, identifying process bottlenecks, and supporting continuous improvement initiatives.



The role also requires maintaining high standards of customer service, compliance with client and company procedures, and explicit reporting to supervisors on daily performance and issues.

Qualifications

- Strong Operations skills, including workflow management and attention to detail in insurance or similar back-office processes.
- Effective Interpersonal Skills to collaborate with team members and build qualified relationships with client representatives.
- Solid Analytical Skills to interpret data, identify trends, and troubleshoot process or documentation issues.
- Clear and professional Communication skills, both written and verbal, for reporting, email correspondence, and client updates.
- Customer Service orientation, with the ability to handle client requests promptly and maintain high service quality.
- Proficiency in MS Office tools and comfort working with insurance or software systems.
- Ability to work in office in Vishakhapatnam, manage multiple tasks, and meet deadlines in a fast-paced environment.
- Bachelor’s degree in business, commerce, or a related field; prior experience in insurance operations or BPO services is an advantage.

📌 Client Operations Associate (Andhra Pradesh)
🏢 Insuserve 1- Insurance Virtual Assistants | BPO Services
📍 Andhra Pradesh