- Handle OP registration, IP admissions, discharge coordination, and patient navigation across departments.
- Assist patients and attendants with billing queries, estimates, insurance documentation, and TPA coordination.
- Support clinic coordination including doctor schedules, queue management, and appointment confirmations.
- Act as the first point of contact for patient concerns and service recovery, escalating appropriately when required.
- Ensure accurate demographic entry in HIS and completeness of patient documentation.
- Guide patients through diagnostic, consultation, and admission processes to minimize wait time and confusion.
- Coordinate with Nursing, Billing, Insurance, Diagnostics, and Clinical teams to ensure seamless care delivery.
- Support discharge planning by coordinating clearances, billing readiness, and patient education.
- Capture patient feedback, assist PREM / PROM collection, and support experience improvement initiatives.
- Maintain courteous communication and professional conduct at all touchpoints.
- Ensure compliance with hospital policies,



NABH patient rights & responsibilities, and confidentiality standards.
- Assist in managing Google reviews and feedback responses as guided by the Patient Experience team.
- Support estimation, conversion, and retention processes by following up on pending cases and walk-ins.
- Maintain daily logs, reports, and shift handovers as required

Qualifications Education: Any Graduate. With MBA in Hospital Management will be preferred Experience: Min 1 years of experience into Hospital OP & /or IP billing, admission and conversion. Freshers can apply for OP Registration.

Must have skills

- Interpersonal Skill
- Communication Skill
- Good Hold on English language
- Empathy
- Patient Handling
- Multitasking in high-pressure environments
- Basic Billing & Insurance Understanding
- Attention to detail in documentation
- Team Player
- Skilled Grooming
- Comfort with systems and data entry

📌 Associate Patient Services (Bengaluru)
🏢 Cytecare Hospitals
📍 Bengaluru