General Position Information

Reports directly to (Title): Manager or Senior Manager, HR Reporting &

- Analytics

Matrix reports to (Title): As applicable based on HR Transformation &
- Analytics portfolio alignment

Direct Reports: Individual contributor; no direct reports

Created / Last Revised: -

Job Code: -

Position Summary The Analyst II - Data Analytics by preparing, validating, maintaining, and distributing recurring HR reports, scorecards, data extracts, and operational reporting packages.. The role receives and fulfills ticket-based recurring and ad hoc reporting requests, confirms requirements, manages work to defined service-level agreements (SLAs), runs or schedules queries through SAP BusinessObjects (BOBJ) or other approved report delivery mechanisms, validates outputs, and securely distributes reports to authorized recipients.

The analyst maintains standard operating procedures (SOPs), report inventories, schedules, recipient controls, and quality documentation. The role partners closely with onshore team members for quality assurance, issue resolution, report changes, and service continuity. Success requires exceptional attention to detail, ownership, responsiveness, documentation discipline, and sound judgment when handling confidential workforce data.

Responsibilities

Service Request Intake &

- SLA Management

- Monitor, triage, acknowledge, and complete assigned reporting tickets in accordance with defined SLAs, priorities, and business impact.
- Confirm requirements before production, including business purpose, audience, data elements, filters, time period, output format, cadence, due date, delivery method, required approvals, and the approved metric or business definitions to be used.
- Maintain transparent ticket notes, status, dependencies, approvals, completion evidence, and escalation details; communicate early when blockers or SLA risks arise; and respond to report questions or support users in interpreting standard outputs.

Recurring Reporting, Scorecards &

- Delivery

- Prepare, run, schedule, monitor, and maintain recurring HR reports, scorecards, trackers, travel packets, data extracts, leadership or operational reporting packages, queries, and subscriptions in SAP BusinessObjects (BOBJ) or other approved reporting and delivery tools.
- Verify report parameters, source data, refresh status, output format, schedule timing, delivery settings, and recipient lists; investigate and resolve failed, incomplete, or unexpected deliveries.
- Deliver recurring and ad hoc outputs accurately and on time, and support approved enhancements such as new fields, filters, views, formats, schedules, report consolidation, or retirement while maintaining change-control documentation.

Data Validation &

- Quality Assurance

- Perform detailed pre-delivery checks for completeness, population, filters, effective dates, totals, duplicates, formatting, prior-period comparisons, and overall reasonableness.
- Partner with onshore team members to quality-assure new, changed, sensitive, or higher-risk reports; review variances and supporting explanations; and resolve feedback before release.
- Reconcile discrepancies, investigate variances, document assumptions, known limitations, and data caveats, and coordinate with data owners, BI developers, data analysts, or technical teams to resolve reporting issues and improve reliability.

Data Security, Access &

- Distribution Controls





- Confirm that each report contains only the approved and minimum necessary data and is delivered only to authorized recipients through approved channels.
- Maintain and follow SOPs and report entitlement documentation identifying the report owner, approved audience, sensitive fields, cadence, delivery method, approvals, retention expectations, and escalation path.
- Pause distribution and escalate when recipient authorization, report content, or delivery instructions are unclear; protect confidential HR and workforce data at all times.

Documentation, Coverage &

- Continuous Improvement

- Maintain current SOPs, run books, report inventories, recurring reporting calendars, source and metric definitions, business rules, schedules, quality checks, backup procedures, and change history.
- Support cross-training, backup coverage, and effective handoffs between India-based GCN and onshore team members across time zones.
- Identify opportunities to automate, standardize, consolidate, or retire reports and use ticket trends to improve service quality and reduce recurring manual effort.

AI-Assisted Reporting

- Use approved AI tools to support variance commentary drafts, report documentation, quality checklists, and stakeholder-friendly summaries.
- Validate AI-generated report narratives and ensure they accurately reflect source data and approved definitions.
- Identify opportunities to reduce manual reporting effort through automation, self-service, and AI-assisted report workflows.

Education &

- Experience

- Bachelor’s degree in Business, Human Resources, Information Systems, Computer Science, Data Analytics, Statistics, Engineering, or a related field; equivalent relevant experience may be considered.
- 2+ years of experience in reporting, reporting operations, analytics support, shared services, or a related service-delivery environment.
- Experience preparing recurring reports, scheduled queries, scorecards, trackers, travel packets, data extracts, dashboards, and leadership or operational reporting packages.
- Experience using SAP BusinessObjects (BOBJ) or a comparable enterprise reporting and scheduling platform, along with Excel, to prepare, schedule, validate, and distribute reports.
- Experience working in a ticket-based environment with defined SLAs, documentation standards, prioritization practices, and escalation procedures.
- Experience confirming and documenting reporting requirements with stakeholders, including the audience, business purpose, data elements, filters, reporting period, output format, cadence, delivery method, and required approvals.
- Experience performing detailed data validation and reconciliation, investigating variances, documenting assumptions or limitations, and completing quality checks before report delivery.
- Experience maintaining SOPs, run books, report inventories, recurring reporting calendars, recipient lists, delivery schedules, backup procedures, and change history.
- Experience handling confidential or sensitive data and following applicable privacy, security, access, authorization, and minimum-necessary data requirements.
- Experience collaborating with onshore or cross-functional partners to quality-assure reports, resolve data or delivery issues,



and support reporting continuity across teams and time zones.

Must Have Skills

- Experience preparing, scheduling, validating, and distributing recurring and ad hoc reports, scorecards, trackers, data extracts, and operational reporting packages.
- Experience using SAP BusinessObjects (BOBJ) or a comparable enterprise reporting and scheduling platform.
- Proficiency with Excel for report preparation, validation, reconciliation, and quality assurance.
- Ability to manage reporting requests in a ticket-based environment with defined SLAs, priorities, documentation requirements, and escalation procedures.
- Ability to confirm and document reporting requirements, including audience, business purpose, data elements, filters, reporting period, output format, cadence, delivery method, and approvals.
- Strong data validation, reconciliation, variance investigation, and pre-delivery quality-assurance skills.
- Ability to maintain SOPs, run books, report inventories, reporting calendars, recipient controls, delivery schedules, backup procedures, and change history.
- Strong attention to detail, ownership, responsiveness, and documentation discipline.
- Ability to handle confidential HR and workforce information in accordance with privacy, security, access, authorization, and minimum-necessary requirements.
- Ability to communicate status, dependencies, risks, questions, and reporting limitations clearly to technical and nontechnical stakeholders.
- Ability to collaborate effectively across India-based GCN and onshore teams and support reporting continuity across time zones.
- Ability to use approved AI tools responsibly for report documentation, variance commentary, quality checks, and summaries while validating outputs against source data and approved definitions.

Nice To Have Skills

- Experience with HR reporting, workforce reporting, payroll reporting, talent reporting, or HR operations metrics.
- Exposure to Workday, Oracle HCM, PeopleSoft, ServiceNow, Power BI, Tableau, SQL, or other reporting platforms.
- Experience supporting leadership dashboards, business reviews, compliance reports, or operational scorecards.
- Prior experience in healthcare, shared services, global capability centers, or regulated environments.
- Experience with report automation, report inventory management, or report rationalization.
- Exposure to data governance, metric definitions, report certification, or self-service analytics.
- Experience using AI to create report summaries, validate logic, or streamline recurring reporting workflows.

Licenses, Certifications &

- Training

- Preferred: SAP BusinessObjects, analytics platform, SQL, data governance, service management, or Agile delivery training, as applicable.
- Preferred: training in data privacy, data security, confidential HR data handling, and responsible AI.

Knowledge, Skills, Abilities, Behaviors

- Demonstrates service ownership, reliability, and urgency while balancing multiple tickets, recurring schedules, and stakeholder expectations.
- Uses professional skepticism and sound judgment; verifies assumptions and outputs rather than relying on prior delivery patterns alone.
- Communicates status, dependencies, risks, questions, and limitations clearly and promptly.
- Works collaboratively with GCN colleagues, onshore partners, data owners, technology teams, and operational stakeholders in a matrixed environment.
- Maintains a continuous improvement mindset and identifies practical opportunities to strengthen quality, resilience, standardization, and efficiency.

📌 Associate II - Data Analytics (Hyderabad)
🏢 HCA Healthcare - India
📍 Hyderabad