Looking for candidates who understand dialler and hold experience in collections unsecured. Kannada language proficiency is a must. The candidate would be managing quality and training for west and south and might have to take 1-2 visits a month to Mumbai. Please align on the willingness to travel/ move to quality & training role beforehand itself.

Key Responsibilities

- Regularly audit inbound and outbound collections calls to assess adherence to company policies.
- Utilize customized scorecards to provide constructive feedback and identify areas for agent improvement.
- Ensure all collections activities comply with legal standards and internal policies.
- Develop and deliver training modules for agents.
- Manage escalations/ Customer complaints related to collections
- Provide ongoing coaching and support to help agents improve their skills and performance.
- Analyze call center data,



generate reports & share insights to enhance overall performance.
- Manage customer escalations related to debt collection by investigating and resolving issues efficiently and professionally.
- Should be ready to take ownership of the performance of the team.

Experience Minimum of 2 years of experience in driving collections and quality assurance, preferably within the unsecured lending or NBFC.

Skills Required

- Should be able to speak and understand minimum 2 South Indian languages
- Should be ready to travel across cities/ states for work
- Solid analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

📌 Associate - Collections - Quality and Training (Bengaluru)
🏢 SkillLabs
📍 Bengaluru