JOB ROLE & RESPONSIBILITIES:

- Generating leads through cold calling converting leads into customer for the company.
- Travels to retail customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions.
- Builds successful partnerships with key stakeholders at all levels of retail customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines.
- Presents solutions to customers to gain approval of proposals and move forward with the sales process.
- Visits retail customers to confirm their satisfaction with company products and services and to identify issues that need to be addressed.
- Meets with retail customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.).
- Facilitates research of retail customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel.
- Discusses complaints with company’s personnel (e.g., business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions.
- Follows-up with customers to ensure successful problem resolution.




- Shares customer problems with managers and operations teams to provide awareness on recurring customer issues.
- Maintains and monitors records of customer information and account performance to track sales performance to objectives.
- Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management.
- Address billing issues and ensure collection payment on time

SKILLS AND KNOWLEDGE REQUIREMENTS

- Experience in generating new and repeat sales by providing services and technical information.
- Experience in conduction customer and competitive analysis.
- Negotiation skills and the ability to develop solid working relationships.
- Good listening skills and the ability to anticipate business needs.
- Knowledge of CRM software and Microsoft Office Suite.
- Customer service attitude with excellent negotiation skills.

Educational Qualifications:

- MBA Degree or equivalent

Relevant Experience:

- 3-5 years’ Sales experience in Logistics Industry.
- Proven track record of managing sales territories across medium and large size customers.
- Excellent negotiations and communication skill.
- Experience in working with multiple industry segments preferred.
- Ability to communicate in regional languages.

📌 Assistant Manager - National Enterprise Sales (Retail) (Gurugram)
🏢 MOVIN Express
📍 Gurugram