- Job Purpose

The AM- HR will support end-to-end HR operations for the Swiggy Customer Support Center in Mumbai, with a primary focus on hiring, onboarding, employee lifecycle management, and day-to-day HR support for Hindi and English-speaking customer support agents.
- Key Responsibilities

-Recruitment & Onboarding ● Execute bulk and lateral hiring for Hindi & English Customer Support agents.

● Coordinate with recruitment partners, vendors, and internal stakeholders to meet hiring targets.

● Manage end-to-end onboarding including documentation, induction, and system entry.

-Employee Lifecycle Management

● Handle employee records, attendance coordination, and HR MIS for the customer support workforce.

● Support probation confirmations, extensions, and exit processes (F&F; coordination).

● Act as the first point of contact for employee queries related to HR policies and processes.

-HR Operations & Compliance

● Ensure adherence to Swiggy HR policies, statutory compliances, and internal SOPs.

● Coordinate with payroll teams for accurate salary processing and deductions.

● Maintain discipline, shift adherence,



and process compliance on the floor.

-Employee Engagement & Coordination

● Support engagement initiatives to improve retention and morale.

● Work closely with operations and training teams to address people-related concerns.

● Assist in grievance handling and basic ER matters.

Eligibility & Skills Education & Experience

● Graduate/Postgraduate in HR or relevant discipline.

● 2–4 years of experience in HR operations or recruitment, preferably in BPO / Customer Support environments. Skill Requirements

● Strong working knowledge of bulk hiring for voice processes.

● Excellent communication skills in English and Hindi.

● Hands-on experience with HR documentation, MIS, and coordination.

● Ability to work in a quick-paced, target-driven workplace.

● Proficient in MS Excel and basic HR systems/tools.

Preferred Background

● Experience supporting large headcount customer support teams.

● Exposure to BPO, shared services, or captive customer experience centers.

📌 Assistant HR Manager - BPO Operations (Mumbai)
🏢 Paul's Consultancy Services
📍 Mumbai