About River
River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.
We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.
Key Responsibilities :
- Lead and manage a team of sales professionals to achieve customer satisfaction and engagement goals, ensuring alignment with company objectives
- Develop and implement customer management strategies to enhance customer relationships and drive retention within the assigned area
- Conduct regular performance reviews and coaching sessions to empower team members and foster a high-performance culture
- Analyze customer feedback and market trends to identify opportunities for improving service delivery and customer experience
- Achieve a minimum of 90% customer satisfaction rating through effective management and engagement initiatives within the team
- Increase customer retention rates by at least 15% within the first year of employment through strategic customer relationship management
- Successfully develop and implement team training programs that lead to a 20% improvement in team productivity and performance metrics
Ideal Candidate:
- Proven customer management skills with a solid focus on enhancing customer engagement and satisfaction
- Demonstrated experience in team management, with a track record of motivating and developing high-performing teams
- Exceptional communication and interpersonal skills to build relationships with customers and team members alike
- Ability to analyze data and market trends to inform decision-making and strategy development
📌 Area Manager - Karnataka (Hubli)
🏢 River
📍 Hubli