General Position Information

Reports directly to (Title): Assistant Manager WFA

Matrix reports to (Title): As applicable based on functional alignment

Direct Reports: Individual contributor; no direct reports

Position Summary The WFA Analyst I, is responsible for providing front-line service and support to employees (active and inactive), managers, HR field staff, and company vendors for questions, issues, and problems related to HR and Payroll. The WFA Analyst I will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions like onboarding, status change, compensation, separations, etc. The WFA Analyst I will work under direction from the WFA Assistant Manager to ensure HR service delivery is consistently high-quality.

Responsibilities

Performance Reporting &

- Insights

- Troubleshoot questions from field HR representatives and partnering HROC service groups regarding Lawson/GHR system, new hire actions, payroll information, and licensure/certifications.
- Facilitate license updates in Lawson on behalf of HCA’s third-party vendor, License Manager Pro.
- Provide immediate, timely, efficient support to HR staff during surveyor audits (IE: Joint Commission) by retrieving documentation, reviewing information to coordinate historical record and compile into Survey Template.
- Assist managerial staff with employee actions when needed. This includes but is not limited to: terminations, payroll adjustments, internal transfers, one-time payments and status changes.

- Provide FMLA and leave of absence information to a third-party vendor (Sedgwick, Prudential, etc.) for all HCA employees when requested.
- Facilitate ‘second-day’ entry of licensure and education, as well as upload background checks and drug screens appropriately for all hired HCA employees.
- Accept and complete data entry upon receipt of certification renewals via case ticket from Employees, Managers, HRBPs, etc.
- Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.

Operational Support &

- Process Improvement

- Applies Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other frameworks, to evaluate workflows, identify inefficiencies and root causes, prioritize opportunities, and implement sustainable process and service delivery improvements.
- Leverages advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, visualization), artificial intelligence (AI), and emerging technologies to forecast trends, generate actionable insights,



automate and streamline processes, expand self-service capabilities, and identify innovative solutions that enhance the employee, candidate, and HR user experience.
- Map current workflows, document procedures, and recommend improvements that reduce manual effort and improve cycle time, quality, or service.
- Track operational action items, follow through on open issues, and coordinate with stakeholders to ensure timely completion of deliverables.
- Support implementation of new tools, reporting enhancements, process controls, or business initiatives through testing, documentation, and adoption activities.

Cross-Functional Partnership

- Partner with Compensation COE, Payroll Service Center, HR Business Partners, Managers, Employees, Sedgwick, PreCheck and other HROC Service Groups.

Data Quality, Governance &

- Compliance

- WFA Analysts will utilize Atlas, Trinisys, GHR, Lawson, Case Management, Kronos, Sedgwick ViaOne, License Manager Pro, Outlook Mailboxes and adhere to internal policies, confidentiality standards, and documentation requirements while handling business information and sensitive data.
- Contribute to a culture of continuous improvement, accountability, and customer-focused execution.

Education &

- Experience

- Bachelor's degree - Required
- Less than 1 year of experience in relevant work experience - Required
- 1+ year(s) of experience in HR Service center - Preferred

Must Have Skills

- Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
- Employs Effective Methods to Improve: Ability to apply Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other improvement frameworks, to evaluate workflows, identify root causes and inefficiencies, prioritize opportunities, and implement sustainable improvements that enhance processes, operational performance, and service delivery.
- AI &
- Emerging Technology Innovator: Ability to apply artificial intelligence (AI) and emerging technologies to uncover insights, optimize and automate processes, enable self-service capabilities, and develop innovative solutions that improve operational effectiveness and the employee, candidate, and HR user experience.
- Advanced Analytics Designer and Interpreter:



Ability to apply advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, and data visualization) to uncover insights, identify trends and opportunities, inform decision-making, and drive improved business and operational outcomes.
- Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect.
- Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
- Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
- Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
- Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
- Technology and Media Integrator: Ability to use technology and social media to drive/create high performing organizations.
- Strong analytical and problem-solving skills, with the ability to translate data into practical business insights.
- Advanced proficiency in Excel and presentation tools; comfortable working with large data sets, pivots, lookups, and structured trackers.
- Strong written and verbal communication skills, including the ability to tailor updates for leadership and cross-functional audiences.
- Ability to organize work independently, manage multiple priorities, and follow through with a high level of accuracy and ownership.
- Proven stakeholder management skills and comfort working in a matrixed, cross-time-zone setting.

Nice To Have Skills

- Exposure to process improvement methodologies such as Lean, Six Sigma, or structured problem-solving frameworks.
- Prior experience in healthcare, global capability center operations, shared services, or a highly regulated environment.

Licenses, Certifications &

- Training

N/A Knowledge, Skills, Abilities, Behaviors

- Demonstrates curiosity, business acumen, and sound judgment when assessing issues and recommending next steps.
- Shows attention to detail, ownership, and reliability in managing recurring deliverables and follow-up actions.
- Works collaboratively, builds trust with stakeholders, and remains responsive in a service-oriented environment.
- Communicates clearly, adapts to ambiguity, and remains organized while balancing multiple priorities.
- Handles confidential information appropriately and upholds ethical standards in day-to-day work.

📌 Analyst I - WFA Coord (Hyderabad)
🏢 HCA Healthcare - India
📍 Hyderabad