Key Responsibilities

- Understand customer requirements and provide appropriate information.
- Handle customer enquiries through phone, WhatsApp, email, and in-person interactions.
- Coordinate with the Sales and other internal teams to ensure smooth customer service.
- Maintain records of customer visits, enquiries, follow-ups, and appointments.
- Follow up with customers regarding enquiries, quotations, orders, and services.
- Handle customer complaints professionally and coordinate with the concerned department for resolution.
- Provide information about products, services, offers, and ongoing promotions.
- Support the sales team in converting enquiries into potential customers.
- Maintain proper customer databases and update CRM/system records.
- Collect customer feedback and report important concerns to the supervisor.
- Maintain skilled grooming and showroom service standards.
- Assist in maintaining a neat and welcoming showroom environment.




- Achieve assigned customer service and, where applicable, sales/lead-generation targets.

Requirements

- Qualification: Any Graduate / Diploma
- Experience: 0–3 years in Customer Care, Front Office, Retail, Showroom, Hospitality, or Sales
- Freshers with good communication skills may also be considered.
- Good verbal and written communication skills.
- Tamil and English communication is preferred.
- Basic computer knowledge and MS Office skills.
- Good customer-handling and interpersonal skills.
- Pleasant personality and professional appearance.
- Ability to handle multiple customers and enquiries.
- Positive attitude, patience, and willingness to learn.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Egmore)
🏢 Nidi business Consultancy
📍 Egmore