Job Opening Customer Service Executive | E-commerce Process

Process: Voice + Email + Chat

Experience: E-commerce experience mandatory
Qualification: HSC / Graduate
Communication: Versant Level 4

Job Responsibilities:-

- Handle customer queries and concerns through voice, email, and chat channels.
- Provide prompt, accurate, and professional responses to customer queries.
- Assist customers with order-related queries, product information, delivery updates, returns, refunds, and other e-commerce-related concerns.
- Understand customer requirements and provide appropriate resolutions within the defined process guidelines.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Ensure proper documentation and updating of customer interactions in the system.
- Follow company policies, process guidelines, and quality standards.
- Escalate complex or unresolved customer issues to the appropriate department.




- Maintain professional communication and a customer-focused approach across all channels.

Candidate Requirements:-

- Candidates with mandatory e-commerce customer service experience are eligible.
- Minimum qualification: HSC / Graduate.
- Good verbal and written communication skills.
- Versant Level 4 communication proficiency required.
- Comfortable handling Voice, Email, and Chat processes.
- Candidates should be comfortable working in rotational shifts and rotational weekly offs.
- Robust customer-handling and problem-solving skills will be preferred.

Salary & Work Schedule:-

- CTC: 25,000 per month
- In-Hand: 21,000 per month
- Shift Window: 9:00 AM to 8:00 PM
- Weekly Off: Rotational

Interested candidates can apply now. Contact For more details

Contact us: HR Yash - (phone hidden)

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