08 Oct
|
Capgemini
|
Navi Mumbai
08 Oct
Capgemini
Navi Mumbai
Your Role
- Own endtoend SLA management , including monitoring, reporting, reviews, and corrective actions.
- Lead demand management for SAP Retail , covering demand planning, forecasting, and prioritization.
- Manage and mentor crossfunctional delivery teams , ensuring performance and operational stability.
- Act as the primary client interface for service delivery, governance, and escalations.
- Drive operational excellence through KPI tracking, root cause analysis, and continuous improvement.
Your Profile
- Solid experience in Service Delivery Management within AMS / SAP environments.
- Handson knowledge of SAP Retail demand planning and operations .
- Proven people management and stakeholder management capabilities.
- Excellent communication, customer engagement, and escalation handling skills.
- Expertise in process improvement, KPI management, and problem management .
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📌 Service Delivery Manager-ALDI (Navi Mumbai)
🏢 Capgemini
📍 Navi Mumbai