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PFB the JD - WFO - Mohali

Job Role: Chat support role

Core Responsibilities

Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction
Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution
Communication and Professionalism: Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
Documentation and Reporting: All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams
Collaboration with Teams:



Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement

Leadership and Mentorship: Senior chat support staff may mentor recent team members, lead small teams, and foster a positive team

culture

Required Skills and Qualifications

- Strong written communication and interpersonal skills
- Ability to multitask and manage multiple chats efficiently
- Problem-solving and decision-making capabilities

Attention to detail and ability to remain calm under pressure

- Minimum high school diploma; additional qualifications in customer service or related fields are advantageous
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Job & Shift DetailsJob Type: FullTimeRotational Shift:Min : rotational shift Work Mode: Onsite (Work From Office)

Eligibility Criteria

- Graduates only

Freshers are welcome Excellent English

📌 we are hiring For chat support II Teleperformance -Mohali (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar