Title: Siebel Techno Functional ConsultantLocation: IndiaEducation: Bachelor’s DegreeExperience Level: 10+Key Responsibilities:

- Robust analytical and troubleshooting skills with the ability to identify and resolve complex

- application and operational issues.
- Ability to quickly learn and understand Sleep Number business processes across multiple

- domains, including Order Management, Payments, Fulfillment, and Customer Service.

- Experience working with Fusion applications, JSON payloads, and data integrations.

- Ability to analyze payloads and apply Sleep Number business process knowledge to investigate

- and resolve SIQ, PET, and Web Order incidents.

- Working knowledge of Linux operating systems and related support activities.

- Strong understanding of Oracle Siebel architecture, business processes, and core

- functionality. Experience supporting customer data management and privacy-related processes

- is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Siebel Operations Support

- Responsible for supporting Oracle Siebel operational processes, including executing, monitoring

- and troubleshooting Sleep Number's scheduled jobs and batch processes. This role ensures all





- jobs complete successfully and efficiently across various execution frequencies.

- Siebel Incident Management (L1.5 to L2)
- Manage and resolve Oracle Siebel incidents across multiple business domains, including Order

- Management, Payments, and related functional areas. The resource will perform

- troubleshooting and deliver timely resolutions in accordance with established SLAs.

- SIQ/PET/Web Order Incident Management (L1.5 to L2)

- Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications

- with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues

- impacting customer orders, account information, and product availability within the SIQ

- ecosystem. This area generates over 100 incidents per month.

- CCPA Request Management
- Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy

- requirements and legal obligations. This includes processing requests such as Do Not Call, Do

- Not Market, and other privacy-related actions within required SLA timeframes. This workload

- averages more than 50 requests per month.

Originally posted on Himalayas

📌 Siebel Techno Functional Consultant (India)
🏢 Datavail
📍 India