Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
Effectively communicate in a clear and skilled manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Key job responsibilities
Key job responsibilities




A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

BASIC QUALIFICATIONS

- Basic qualifications
- - Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics
- - Experience using the Microsoft Office Suite, in particular Excel

PREFERRED QUALIFICATIONS

- Preferred qualifications
- - Experience with SQL
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.

📌 Transportation Representative, ATS Relay Ops (India)
🏢 ASSPL - Telangana - D82
📍 India