Role-Service Now EA Lead

Exp-3 - 8 Yrs

Location-Bangalore

Description:

We are seeking a highly analytical and technically advanced Service Now Platform Blueprint & EA Build Developer Lead with 6 to 9 years of software engineering and platform development experience.

In this role, you will lead the core engineering efforts required to turn enterprise blueprints and architectural roadmaps into concrete, high-performing platform structures. You will be responsible for governing global instance health, designing enterprise-grade integrations, and establishing platform-wide development standards. Acting as the bridge between Enterprise Architects and the engineering squad, you will ensure our global Service Now foundation is scalable, modular, and optimized for future growth.

Key Responsibilities

- Technical Blueprint Execution: Lead the physical development and deployment of core platform structures, including multi-instance configurations, domain separation architectures, custom clone scripts, and data archiving strategies.
- EA Integration Build: Write and oversee the development of robust, reusable integration frameworks connecting Service Now to external corporate applications (e.g., IAM systems, Data Warehouses, Event Brokers, or legacy systems) utilizing Integration Hub, custom REST/SOAP APIs, and Kafka webhooks.
- CSDM & Data Alignment: Oversee the structural, technical implementation of the Common Service Data Model (CSDM). Work closely with the CMDB lead to enforce clean class hierarchies, relationships, and data identification/reconciliation engine (IRE) rules.
- Platform Quality & Governance: Establish development guardrails,



manage update sets, and run peer code reviews. Proactively run Service Now Instance Scan, analyze slow queries, and optimize client/server scripts to continuously reduce technical debt.
- Dev Ops & Pipeline Automation: Design and maintain automated deployment pipelines (CI/CD) for the Service Now platform using App Engine Studio, source control integrations (Git), and the Automated Test Framework (ATF).
- Team Mentorship: Lead and upskill a small-to-mid-sized team of Service Now developers, instilling strict adherence to out-of-the-box (OOTB) configurations and defensive coding strategies.

Required Skills & Qualifications

- Overall Experience: 6 9 years of enterprise software development experience, with a heavy emphasis on core Java Script and application architecture.
- Service Now Platform Depth: At least 4+ years of dedicated, advanced development experience on the Service Now platform, focusing on platform-wide capabilities rather than a single module.
- Advanced Technical Scripting: Mastery of complex Script Includes, Business Rules, Flow Designer, Process Automation Designer (PAD), custom widgets, and background scripts.
- Infrastructure Knowledge: Solid understanding of security controls (OAuth, TLS, Mid Server security protocols), data modeling, and performance optimization techniques (database indexing, caching mechanisms).
- Certifications (Required/Highly Preferred):
- Service Now Certified Application Developer (CAD)
- Service Now Certified System Administrator (CSA)
- Service Now Certified Implementation Specialist (e.g., Discovery, Service Mapping, or Application Development tracks)

📌 ServiceNow EA Lead (India)
🏢 Nubes
📍 India