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The Position
Job Description: Patient Journey Partner
Location: Delhi NCR
Therapy Area: Hematology
Key Responsibilities
• End to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators.
• Complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approach
• Contribute to the organization's understanding of the patient journey and customer buying process (treatment protocols/decision criteria etc) and motivators.




• Map the patient journey, understand the barriers of each disease specific leverage point, co-create patient centric solutions with the customer.
• Develop account relationships by understanding account vision, strategy and tactics and creating shared value partnership.
• Be the one point of contact for brand and therapy related query resolution of the HCPs.
• Improve adoption of Roche innovation by building conviction on Roche innovation
• Accountable for overall patient and business impact from the customer and actively contributes to the state P&L.;
• Contribute to the commercial, medical and access initiatives as squad member.
• Responsible for the successful implementation of commercial contracts in the assigned accounts (non-Corporate Accounts).
• Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable long-term partnership.
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📌 Patient Journey Partner (New Delhi)
🏢 Roche
📍 New Delhi