Unifocus is an integrated workforce management software platform offering intelligent automation for daily work order management, housekeeping operations, facility maintenance, survey solutions, scheduling and labour management, and time and attendance. Our solutions are built for the hospitality market and other agile scheduling environments.

We support hotels, restaurants, casinos, and more through our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri-La, Accor, IHG, Hoxton, Corinthia, Oetker Collection, and others. We are a small but growing team, and you will have opportunities to express yourself, contribute meaningfully to our products, and make an impact on the company.

Visit https://www.unifocus.com for more details.

About the job

As a Client Service Specialist, you will be responsible for troubleshooting and providing support to clients, helping them resolve issues related to our products, features, and general usage queries.



You will serve as one of our first Points of Contact for our clients and play an important role in delivering a professional, timely, and customer-focused support experience.

What will you do?

• Troubleshoot Tier 1 support requests via email, a web-based ticketing system, and phone.
• Use your understanding of web-based applications, basic networking, and product workflows to troubleshoot and resolve client issues.
• Support clients on issues related to our Workforce Management suite, including Time and Attendance, Scheduling, and Labour Management.
• Perform basic diagnostic tests to isolate the source of issues and determine whether the issue is user-related, configuration-related, data-related, or product-related.
• Review logs, error messages, user inputs, and system behaviour to assist with issue investigation.
• Escalate issues to the L2, Product, or Engineering teams when required, with clear documentation of the issue, troubleshooting steps completed, and b

📌 Client Service Specialist (Gurugram)
🏢 Unifocus
📍 Gurugram